[Resolved] Reliance Communications — Poor service and support | |||||
Hi, I am Girish, recharged my data card([protected]) on 30th Oct for Rs.501, a 3 day package. The speed was very low (Max 5 Kbps) and raised a complaint regarding the same and one of their executive informed me that some technical work going on and the issue will be resolved by 9:00 PM.The issue never resolved and complained about the same on 31st as well.The executive raised a complaint and she told me that it will take 48 Hrs to rectify and answered me that they will provide me extended benefit for the package. Monday 2nd Nov I checked the update and informed me that it will be resolved and shall get a call from Mumbai office, I didn't receive any call and checked the connection as well, on 4th Nov I spoke with their executive she told me that they have approved a extended package and due to some issues, it is not reflected in my account.She raised a complaint and told me that will be informing me regarding the day, when i can used the internet. On 6th of Nov, I received a call from Mumbai office and told me that my pack is getting over today, I asked them about why didnt they informed me and explained the whole problem. On last Friday, 13th of Nov I received call from Reliance after I commented on Twitter regarding their service few days back.They informed me that they cant provide me any service since they have benefited me the service. I humbly request you to take action against such unlawful and unethical practice and black, list this company for cheating a customer. Regards, Girish Was this information helpful? | |||||
Oct 14, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Nov 16, 2015 Reliance Communications Customer Care's response Dear Girish, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Nov 20, 2015 Reliance Communications Customer Care's response Dear Girish, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||||
 4 Comments | |||||
Comments
I think you have contacted my ghost, I was out of station and my phone was switched off.How did you speak with me?
Reliance Network very poor
Thanks for your comment...let's blacklist this bogus company.
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I have been in touch with your executives from 30th of Oct, if you read the compliant, the solution provided is "YOUR ACCOUNT WAS BENEFITED WITH 10GB" and we cant assist you.
I don't see any solution from your end, since you have made it clear that I was "Benefited".
You can reach me on [protected] but I would like to take things to judiciary and get justice from there.
Regards,
Girish