[Resolved] Reliance Communications — Prepaid Account Balance Disappeared | |||
GSM Prepaid Number: [protected] I use to get regular messages for VAS, i didn't paid attention on those as i have any VAS activated. But when i checked yesterday my whole main balance of approx. 130 is gone Then it came to my mind it might be due to reason of these VAS messages I dialed 155223 to deactivate VAS if any on my number, but that says that you don't have any VAS activated. I am afraid to recharge my account anymore, as i can again loose the balance. Please look into this issue and update me, so i can recharge my account. Attached are screenshot of messages i use to get on which i didn't paid attention I also expect to get my balance back which is been deducted for no reason. Was this information helpful? | |||
Oct 15, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Aug 02, 2015 Reliance Communications Customer Care's response Dear Customer, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Aug 09, 2015 Reliance Communications Customer Care's response Dear Customer, Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account. Thank you! Cheers, Reliance Communications | |||
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