[Resolved] Reliance Communications Prepaid Sim — Internet 2g data not received and balance deduct from main account | |||
Myself, Jayendra Raulji, having Reliance prepaid sim([protected]), get recharge by Re 57 for GPRS on 2nd oct, 2015, in which i should get 400 MB Data for 7 days. I also get message of 2G57 recharge successfully. I also confirm the same by customer care representative. And i run internet via my mobile. But in very next day, i got that my main balance is deducted for using net by mobile. i complaint so many times in customer care about this matter. They just enter my complaint by SR No.[protected]. on next day, they inform me, your mobile has been recharge by 3G data of 400 MB for 7 days. Actually my mobile is not compatible for 3G service, so i never recharge date for 3G services. Also i have already recharge my sim so many times by Re 57 and i use 2G service also so many times. How can, the service provider can change date service without any information, and how can they resolve the matter after 2 days by mentioning that i got 3G data instead of 2G date after deducting around Rs 150 form my main balance. Now i am neither able to use internet data because of 3G not supported by my mobile, nor i can make the sufficient call by deducting main balance of my sim. It is very unfortunate that the india's biggest mobile company is a cheater just for Re 200 to Re 250. I was never expect that i will face such problem by reliance network. I have no words to write any more. thanks Was this information helpful? | |||
Oct 18, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Oct 06, 2015 Reliance Communications Customer Care's response Dear Rajjan, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Oct 10, 2015 Reliance Communications Customer Care's response Dear Rajjan, As per the discussion held with our customer service team, the aforementioned concern has been discussed with you. As per the details, the charges were valid and hence the waiver cannot be processed for the same. Thank you! Regards, Reliance Communications | |||
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
As you stated in your SR[protected], that you have charged correctly for calls and no other wrong deduction found. Can you provide me detail, how much money i have spent for calling just in 2-3 hours. I accept that i have made some ISD call by my number, but i didn't continue so much long calls, that you had charged around Rs 350/- for such call within 2-3 hours time span.
I again claim that you had charged wrong amount form my main balance and i can prove that. My mobile still have record of calling for that date and time.
I know it is now very hard to recovered my amount from your end, because you will never accept your fault.
I am trying again and again to call the same number though which you was call me after reading my this complaint. But it is not connecting by you from long time. How is it possible that a senior employee of company can call me by that number, but i can not reconnect same number.
Well, thanks for calling me and thanks to your feedback.