[Resolved]  Reliance Communications — Receiving bill for unused data service and demand notice after closure request on[protected] [protected]

Address:

Chennai, Tamil Nadu

Sir, After being a regular customer with reliance (Broad band : [protected] ) from 2010 for a period of 3.5 years and paying the bills promptly, it is really a shocking experience to get a demand notice on[protected] for an amount of 1560.68 from your side. As I didn't need the connection I went to the reliance customer care center located in Adyar branch near Malar hospital, Chennai and raised a request for closing the connection on 17th May 2014. I'm not able to attach the customer invoice form in this details.If you can give me the mail ID I can attach the same and send to you. (Request ID mentioned in the form is[protected]. I was told that my connection will be disconnected in 15 days resolution time. I need to pay the previous month bill and which I have paid promptly. After one week I chatted with customer care person on Internet on closing. Not able to attach the chat discussion on closing for the same here. I checked with them on paying the balance as I will not be using the connection from the day I raised the request for closing, I was informed that after 15 days i can pay the balance amount of around Rs 400. I will get a call from Reliance on closing the connection.As informed I got the call and the person said he will close it. But I was shocked on receiving the bill of Rs 842 for the month of May in June and the connection was not closed even after 15days. I received SMS on a request number and asking me to respond if I'm satisfied with the service. I don't know the details of the request number and getting SMS like this. I chatted with reliance customer care person in Internet and that person said she will send escalation mail and I need to check after 2 or 3days with them. Again in June I went to Adyar branch and checked with them, they said Madam it did not get reflected in Back office. They will raise the request again and it will be closed. I checked again if I need to pay the full amount without using the service and as it is the mistake on the part of reliance on not closing the connection, again I was informed that I need not pay full amount and need to pay around Rs. 447 once my connection is closed. After this I got a consolidated bill for any amount of Rs1560, followed by Demand notice twice I went to the new Reliance customer care center (Ambica apallam depot) in Adyar and the customer service personal told me madam your request was made only on June and you need to pay the full bill of Rs 842. It is neither 447 or Rs 1560 but Rs. 842. It is really rude on the part of reliance to behave with it's customer this way. If needed, I have to take legal recourse as there is no option left. A highly disappointed customer of Reliance. P.S.If you can provide me the mail ID I can attach the customer invoice form and chat conversation as I'm not able to attach those items here. Regards, Rajalakshmi |