[Resolved] Reliance Communications — Recharge Successful But Benefit Not Received

Suzan15

from Jaynagar, Bihar

Address:

Kamrup Metropolitan, Assam

I recharged my reliance phone number [protected] on 11 June-15 with RS 649 for a 3G data pack. The recharge was successful but I didn't get the benefit till now. I am supposed to get 7.5 GB 3G data for 90 days but I didn't get anything. I lodged a complaint on 13-June-15 with local reliance customer service centre, the complaint id is "[protected]" and they promised me that the complaint will be resolved within 48 hours, however I have received no feedback or solution to the complaint I made. Moreover they have blocklisted my number I guess, so I'm unable to make any new queries or lodge any new complaints. So my humble request is to please look in this matter and provide any immediate solution. Either refund the money or provide me the 7.5 GB 3G data. Contact me here- [protected]

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Oct 26, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2015

Reliance Communications Customer Care's response Dear Suzan,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Jun 20, 2015

Reliance Communications Customer Care's response Dear Suzan,

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary benefits has been posted to your account. Thank you!

Cheers,
Reliance Communications