[Resolved]  Reliance Communications — Refund of money paid

Address:

Sundargarh, Odisha

Sir, on 6Th December I charged rupees 145 in my daughter's (Soumyashree Panda) mobile bearing number [protected] but i got a message as under "Dear Customer, You account has been recharged with rupees 0.01, amount payable is rupees 145, Thank you reliance." But she didn't get any talk time balance. as a result i had to charge again rupees 110 for talk time. Immediately the matter was taken up with the shop owner who said i can't help u because my balance has been reduced u can talk to customer care. Customer care was contacted but they also could not say any thing and told we do not have any package for rupees 145 so your money is lapsed.Finding no other alternative i contacted the manager of reliance yesterday who also expressed his helplessness and advised me to make a complain online. I am therefore sending this complain for consideration. If there is no package first thing reliance should not charge the money more over in such cases atleast the nearest package that is rupees 120 could have been given back as talk time. A company like reliance should not harase its customers such a way. I therefore request you to kindly take the matter into consideration for resolving the issue.I can be contacted in mobile number [protected]. Thanking you R.N.Panda father of Soumyashree panda