[Resolved]  Reliance Communications — Refund of wi-pod reliance net connect plan name pro3_unltd12madv4178 - relaince net connect no. [protected]

Address:

400054.

I ashish hasmukh shah holder of the above reliance net connect number would like to inform relaince communications ltd. That i have applied for refund of the balances against my above advance rental plan of wi-pod for the period 09.11.2015. - 08.11.2016. Bought from your company franchise vasanthi enterprises situated at 2nd. Hasnabad lane, santacruz - west mumbai 400054 @ rs. 7000/= vied invoice dated 11.11.2015. No. 7786.

My above plan got discontinued before its expiration date of 08.11.2016. Hence, i applied for refund of the balances from the date of its discontinuation at your end till 08.11.2016. For the services i have not used.

The refund application was given to vasanthi enterprises on 30.08.2016. Along with their invoice copy of rs. 7000/=, wecome letter of reliance communications ltd. & necessary bank instruments for refunding the balances.

I have been told that i will get refund within next 45 working days but, please note, i have not received any response in the form of refund as on 25.10.2016. From your company.

I did regular followups with vasanthi enterprises but, they said they have limitations and can't do much in this case as company shall directly respond & refund the monies into your account within 45 days from the ate of application for the refund.

As a followup, i called up your company's customer care number this morning that is [protected] and have been informed that advance rentals plans for wi-pod is not refundable. This is surprise and shocking and unacceptable because how can you refuse to refund the balances for the services you have not provided and not used by me?

I look forward for your positive response cum clarifications along with confirmation to refund of the balances without any further delays.

Thank you.

With best regards,
Ashish hasmukh shah
Raman cottage, 56, s. V. Road,
Santacruz - west mumbai 400054.
Maharashtra india
Cell - [protected]
E-mail : [protected]@kraftint.com