Reliance Communications — Refund payment due within 16th april 2016 still not received

Address:	700106
Website:	www.rcom.co.in

I had surrendered my landline number: [protected].In effect i had received my last bill generated on 15th feb, 2016 which stated that i am entitled to a refund of rs 989.13/- and that the refund would be processed within 60 days of bill generation. Despite numerous emails to the concerned authority as well as a verbal discussion over phone a couple of times, i have still not received the refund amount. Over the last few weeks, they have stopped responding to my emails as well. I am being unnecessarily harassed by the company which has failed to follow its own policies.

I am attaching the copies of my emails.


Dear ms. Saraf,


We have gone through your e-mail dated february 23, 2016 for your reliance number [protected] and regret the inconvenience caused due to delay in response.


As per the telephonic conversation had with you on your number [protected] today, regarding refund of security deposit the same has been discussed on call.


The security deposit and excess amount of rs. 989.13/- will be refunded through cheque/ demand draft to the registered address within 60 days of final settlement bill generation date.


Further, if you have any concern, kindly write us.


We take this as a feedback to improve our services to meet your expectations.


Thank you for choosing reliance.


Warm regards,


Anita ahuja
Officer - customer care
Reliance communications limited.

Download 'reliance instacare' mobile app from google play or windows store or itunes to check usage/balance, pay bills & recharge instantly and to manage other host of services for multiple postpaid/prepaid accounts through a single login.


— original message —
On february 23, 2016 at 2:00 pm, "ankita saraf" wrote:


Kindly contact on : [protected] or [protected]


On 23-feb-2016 1:59 pm, "[protected]@relianceada.com" wrote:
Dear ms. Saraf,


We acknowledge your e-mail dated february 23, 2016 for your reliance number [protected]


We tried to contact you on your alternate number [protected]; however, your number was switched off hence, we were unable to reach you.


Kindly note that, refund of security deposit amount of rs. 989.13/- will be refunded through cheque/ demand draft to the registered address within 60days of final settlement bill generation date.


Assuring you of our best services always


Thank you for choosing reliance.


Warm regards


Bharat vishwakarma
Officer - customer care
Reliance communications limited


For further details, you may contact us via:
Web-site
Www. Rcom.Co.In

Email id
[protected]@relianceada.com

Customer care number for inquiry
*222 (Postpaid)/ *333 (Prepaid) - chargeable at 50 paise for 3 minutes for speaking to customer care desk

Customer care number for request and complaint
198 (Toll free)

Customer care no (Any other phone)
[protected]Prefix std code with 30333333, other than four metro locations)

View the bills and make payments (Postpaid)
http://myservices. Relianceada.com (First register yourself on the portal)

Account balance inquiry no. (Prepaid)
*225 (Toll free) from your reliance mobile


— original message —
On february 23, 2016 at 12:16 pm, "ankita saraf" wrote:


Hello,

I have received a bill with bill no. :365987stered under the name of mr. Umesh saraf. This is my last and final bill and i am entitled to a refund. Kindly suggest the procedure for the same.

Following are other details you may require:

Reliance hello no. [protected]
Relationship no. :[protected]
Bill period :[protected] to[protected]
Bill date :15-feb-16
Bill no. :[protected]


Ankita saraf
Apr 13

To customercare
Hello,

As per the telephonic conversation had with you on 16th march 2016, regarding refund of security deposit, the same has not been received till date. According to the conversation the cheque was to be received within 5 days of the conversation.

Kindly look into the matter at the earliest.


Ankita saraf
Apr 19

To customercare
Hello,

A gentle reminder to look into the matter at the earliest.


Ankita saraf
Apr 24 (13 days ago)

To customercare
Hello,

I have not received my refund even after 60 days have lapsed.
Also, inspite of sending numerous mails to you since the past 11 days i have not received any response from your end.

Kindly reply at the earliest. Such a delay in response is not expected from reliance.


Ankita saraf
Apr 24 (13 days ago)

To customercare
Hello,

I had emailed you on february 23, 2016 for my reliance number [protected] regarding refund of security deposit and excess amount of rs. 989.13/-. It had been communicated to me that the amount would be refunded through cheque/demand draft within 60 days of final settlement bill generation. But i have still not received the refund amount.
Also, despite several attempts to contact you via email, i have not received any response from your end. Is this the kind of service that you provide to your customers?
Very disappointing service from reliance team.

Expecting an immediate response from you.


Also, i had tried to contact the appelate authority. The email conversation for the same is as follows:

Dear ms. Saraf,


We acknowledge your e-mail dated april 30, 2016 for your number [protected] and regret the inconvenience caused.


Kindly note that as per the resolution received from concerned department for service request id:[protected], refund has been processed and our refund team is working on the same.


We have made a note of your feedback to improve our services.


Further, if you have any concern, kindly write to us.


Assuring you of our best services always.


Thank you for contacting reliance.


Warm regards,


Nadim shaikh
Officer - customer care
Reliance communications limited.


— original message —
On april 30, 2016 at 4:54 pm, "ankita saraf" wrote:


Hello,

I had received a bill with bill no. :[protected] registered in the name of mr. Umesh saraf. This was my last and final bill and i am entitled to a refund of rs. 989.13/-. I had emailed the customer care department regarding the same but despite numerous conversations and emails with your staff i have still not received the refund which was due to me within a period of 60 days from date of last bill generation.

Following are the details of the bill:

Reliance hello no. [protected]
Relationship no. :[protected]
Bill period :[protected] to[protected]
Bill date :15-feb-16
Bill no. :[protected]


I fail to understand the slack in service from the company and have been forced to write to you as the last resort. So far i had had a very good experience from the company but this has heavily tarnished that image.

Kindly do the needful at the earliest and oblige.
—
Regards
Ankita saraf
Ph: [protected]/ [protected]


Kindly look into the matter at the earliest and oblige.