Reliance Communications — Regarding Disconnection of data card connection

Address:

Chennai, Tamil Nadu

I have been using Reliance data card for more than 3 years. In recent 6 months I was not happy with the connection speed and at emergency situations I could not connect to my office/client network with the poor connection. i.e, speed is not even crossing 100 KBPS though it was 3.1 MBPS kit my . So, I registered complaint through call center during mid of March 2015 but the issue could not fixed. So, I decided to disconnect the data card connection but they are not accepting the request through phone call and they have been insisting me to visit the nearest Reliance store for disconnection formalities. So, visited the Virugambakkam, Chennai Relaince outlet on 27th March 2015 at 10:30 am and requested for connection. But, for close to 30 minutes they were trying to convince for continuing the service. Later they called to some number and asked me to speak to them and she repeated the same convincing story.. But, still I requested for closing the connection and told them I will ensure my connection is closed within next two days else I will not pay the Feb/March bill amount(Rs 2045) and I will take it up with a complaint through TRAI. Then they took my request online and they asked me to pay the amount. I tried to pay thorugh DEBIT card and they simply tried twice but Merchant banker's device could not process the payment. Not sure does it really works. SO, they insited me to pay by cash and I collected cash from near by ATM and paid as cash. I requested for payment acknowledgement but they denied to give manual receipt. They said that I will get acknowledgement through mail and SMS. They simply written my data card number and mount in a Accounts Register book as guys use to do in a small recharge Petty shops. But, till now, I did not received any SMS acknowledgement, no mails and payment details were not updated in RCOM portal as well. These guys unnecessarily dragging me for more than a week regarding the closure of data card connection. It seems they will take another 15 days to process this disconnection from the request raised data. I am not sure why it takes 15 days to process a disconnection(disabling my data card number) when it takes just few minutes to Activate a new connection. The portal applications are just simple and they just need to 'Check or Uncheck' a Radio-button for disconnecting my data usage.I am not sure whether the Reliance Store guy has processed my payment. Somehow I have become restless in last 10 days due to these Reliance guys and now started using Airtel 3G which is fine as of now.