Reliance Communications — Regarding installation and refund

Address:

New Delhi, Delhi

22nd of August, paid Rs2400 for internet installation, Mr Deepak ( sales executive) said will install on 24th Aug, but no response, will call back on 25th and will be done by 25th Aug, followed up for more than 30 times in a day they were saying like will be done in 2 hrs/1 hrs/30 mins by the evening finally they said tomorrow on 26 will be done. Finally they said on 27th that its not possible to install the internet because of some dispute in the area and provided a number for the refund dept, I called them they said will get a call back by the evening but no response till today that is 1st of sept. no body is providing proper detail or a complain number. my concern is that its not our fault then why should I wait for 45 days for refund without any case number or proper documentation. Unprofessional behavior like not receiving the phone and rude attitude of the executive . ( no body is ready to provide any detail about complain )