[Resolved] Reliance Communications — Regarding Reliance Data Card bill payment | |||
Hi Sir/Madam, I had a reliance datacard which i got disconnected 6 months back. I got a call from Reliance to pay the bill amount of Rs.1080 even though i didnot use the datacard, but when i tried to make the payment, i got an error message saying "The number is invalid ". Now, after 6 months, i got a call from a legal office, saying Reliance people have filed a case on the unpaid bill amount. When i tried to contact the customer care number, the agent told me that the number is deactivated and hence he is unable to provide any assistance to me. Without my fault ie., i tried paying the bill amount inspite of not using it atall, but since it was deactivated, it didnot allow me to make the payment. Please help me to resolve this issue as soon as possible. Quick respone is appreciated. The details are as below: Name: Vasudha G.S Reliance data card number: [protected] My contact number : [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Vasudha,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Hi Sir/Madam,
I had a reliance datacard for which i raised a request for disconnection on the 15th of Aug 2014.
I got a call from Reliance to pay the bill amount of Rs.2038 even though i
didnot use the datacard, but when i tried to make the payment, i got an
error message saying "The number is invalid ". Now, after 5 months, i
got a call from a legal office, saying Reliance people have filed a case
on the unpaid bill amount. When i tried to contact the customer care
number, the agent told me that the number is deactivated and hence he is
unable to provide any assistance to me. Without my fault ie., i tried
paying the bill amount inspite of not using it atall, but since it was
deactivated, it didnot allow me to make the payment. Please help me to
resolve this issue as soon as possible.
Please note i did contact the local agent and he told me that the system at your end was not updated and the data card was terminated recently at your end.
But what have i got to do with the reliance system not being updated, why when i have not used the datacard have i to pay the sum.
Quick respone is appreciated.
The details are as below:
Name: Rowena
Reliance data card number: [protected]
My contact number : [protected]
I had a reliance datacard for which i raised a request for disconnection on the 15th of Aug 2014.
I got a call from Reliance to pay the bill amount of Rs.2038 even though i
didnot use the datacard, but when i tried to make the payment, i got an
error message saying "The number is invalid ". Now, after 5 months, i
got a call from a legal office, saying Reliance people have filed a case
on the unpaid bill amount. When i tried to contact the customer care
number, the agent told me that the number is deactivated and hence he is
unable to provide any assistance to me. Without my fault ie., i tried
paying the bill amount inspite of not using it atall, but since it was
deactivated, it didnot allow me to make the payment. Please help me to
resolve this issue as soon as possible.
Please note i did contact the local agent and he told me that the system at your end was not updated and the data card was terminated recently at your end.
But what have i got to do with the reliance system not being updated, why when i have not used the datacard have i to pay the sum.
Quick respone is appreciated.
The details are as below:
Name: Rowena
Reliance data card number: [protected]
My contact number : [protected]
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
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Reliance Communications