Reliance Communications — Reliance 3 upgrade to 4G | |||
Last year i purchased a reliance 3 dongle (No.[protected]) and recharged it with lifetime 1 gb per month plan. This costed me around total 4000 rs. Now reliance is upgrading its network to 4g and asking to buy new dongle, which is costing rs 2699 for my number. I bought a lifetime connection and now i am again asked to spend 2699 rs, this makes no sense. A customer who has bought 3g service for lifetime, is not willing to migrate to 4g and spend more money. Whats his fault if reliance want to upgrade, why should he pay for this desire of reliance. I had paid for lifetime 1 gb/mth and should continue to receive this benefit at ateast 3g speed. If reliance want to upgrade, then they should do this at there own cost or they should take some minimal amount. Was this information helpful? | |||
|
Reliance Communications customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Crap. Their customer support will now call you and tell you that you have to purchase the new dongle. I have been facing the same issue and getting the same ridiculous replies from their customer support.
You bought the dongle atleast 1 year back...I was sold the dongle just 2 months back. And now their customer support team tells me that ...since our Networks are upgrading you will have to buy the new one as mine is CDMA based. When asked why they sold me in the first place when they knew that their network are being upgraded..the answer comes..we were not aware of the upgrade 2 months back..very funnyyy.
my connect number is: Wi-Pod # [protected]
You bought the dongle atleast 1 year back...I was sold the dongle just 2 months back. And now their customer support team tells me that ...since our Networks are upgrading you will have to buy the new one as mine is CDMA based. When asked why they sold me in the first place when they knew that their network are being upgraded..the answer comes..we were not aware of the upgrade 2 months back..very funnyyy.
my connect number is: Wi-Pod # [protected]
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Well said...so as usual seems either you are too smart or you think I am too dumb :) (for that matter all your customers).
So I followed the instruction i was given as per that you will reduce the price of my original dongle from the price of the new 4G device and then I will only have to pay the remaining amount...and the fun part is..as soon as I paid the difference..guess what? the price of the original device is now shown as INR 2699 instead of the original price against which my old device price was adjusted..that is INR 3199.
So I had to pay INR 899 to get the new device after deducting the price of my original dongle which was INR 2300. So basically,[protected]=899.
While, had I be offered the changed price (it changed just a after I purchased..) of 2699 I would have to pay only 500. So[protected]=599.
So you still managed to make me pay 300 Rs. more. You guys are really good at making money from your customer by twisting things.
Hope others don't get twisted like this..hence posted the entire calculation.
Item Name | Qty Unit Price | Discount% | Discount | Total
RELIANCE WIPOD 4G LTE | 1 | Rs.3, 199 | 71% | Rs.2, 300 | Rs.899
Total Discount | Rs.2, 300
Shipping | Rs.0
Grand Total | Rs.899
So I followed the instruction i was given as per that you will reduce the price of my original dongle from the price of the new 4G device and then I will only have to pay the remaining amount...and the fun part is..as soon as I paid the difference..guess what? the price of the original device is now shown as INR 2699 instead of the original price against which my old device price was adjusted..that is INR 3199.
So I had to pay INR 899 to get the new device after deducting the price of my original dongle which was INR 2300. So basically,[protected]=899.
While, had I be offered the changed price (it changed just a after I purchased..) of 2699 I would have to pay only 500. So[protected]=599.
So you still managed to make me pay 300 Rs. more. You guys are really good at making money from your customer by twisting things.
Hope others don't get twisted like this..hence posted the entire calculation.
Item Name | Qty Unit Price | Discount% | Discount | Total
RELIANCE WIPOD 4G LTE | 1 | Rs.3, 199 | 71% | Rs.2, 300 | Rs.899
Total Discount | Rs.2, 300
Shipping | Rs.0
Grand Total | Rs.899
and the fun continues...
So now they discontinued my Unlimited plan..never informed me when they decided to do so..and rather replaced it with a plan with limited 5 GB of data usage.(My earlier plan was 10GB unlimited..if I cross 10 GB the speed will go down to some kbps but connection will be still active)
Under the impression that i still have 10 GB plan..i continued my usage..all of sudden yesterday night there was no internet connection, i called the customer service this morning only to know that I have consumed my 5GB data and credit limit (Rs. 2000), they have blocked my service until I pay the bill..guess what..the bill ran some Rs.3406 which would earlier used to be some Rs.1000 or 1200 max.
The way your folks come calling for the bill pay date approaching..please do bother to inform the consumer about such change in plan...seems Ethics are the last thing on your mind and taking away consumer money the only motive...is this the way to become Millionaires???
![]()
So now they discontinued my Unlimited plan..never informed me when they decided to do so..and rather replaced it with a plan with limited 5 GB of data usage.(My earlier plan was 10GB unlimited..if I cross 10 GB the speed will go down to some kbps but connection will be still active)
Under the impression that i still have 10 GB plan..i continued my usage..all of sudden yesterday night there was no internet connection, i called the customer service this morning only to know that I have consumed my 5GB data and credit limit (Rs. 2000), they have blocked my service until I pay the bill..guess what..the bill ran some Rs.3406 which would earlier used to be some Rs.1000 or 1200 max.
The way your folks come calling for the bill pay date approaching..please do bother to inform the consumer about such change in plan...seems Ethics are the last thing on your mind and taking away consumer money the only motive...is this the way to become Millionaires???
Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications