Reliance Communications — Reliance 4g upgrade from cdma

Address:	Mumbai City, Maharashtra, 400709
Website:	www.rcom.co.in

My postpaid reliance cdma number [protected] was upgraded to reliance 4g as cdma is closed. i was repeatedly called by the reliance customer care

Back end team and was told that 1st month 10gb 4g data is being given free of charge to try the 4g experience.
After 1st month of 4g usage i have been given a bill of 14, 311/- for the month of june 2016. and immediately my incoming & outgoing calls have

Been barred and i'm asked to make the bill payment urgently!! i am told i have used excess data of 5gb, whereas i already had a 5gb 3g pack + the

1gb pack which is in my plan by default. even if reliance mobile refused to give the so called free 4g data what happened to my 3g data packs??

They just vanished into thin air is it?

What kind of service is from reliance mobile? or is it a scam?? in the very 1st month of 4g services you'll have goofed up big time!! i've been

Using reliance mobile service since last 10 yeras and now have to face this kind of stooped customer support. i have been repeatedly calling the

Reliance customer care and each time they are taking a service request & saying it will take max 3 days time to resolve, at the end of 3 days they

Are just closing the request mentioning it as resolved.

These are my complaint numbers:

[protected]jul-2016 11:57:00 closed 3 days
[protected]jul-2016 14:14:02 closed 3 days
[protected]jul-2016 14:39:40 closed 3 days
[protected]jul-2016 21:02:05 in progress 3 days


How can reliance customer care close the service request without solving my issue?
For the records!! my mobile incoming & outgoing has been barred for the entire month of july, and i'm sure they will generate another bill for me

For this month without me making or receving a single call.

@rcommcare can you solve my requests now atleast, i'm fed up of giving calls to your customer care number *222, and talking to your helpless call

Agents and then to their supervisors who just give false promises that my issue will be resolved today by eod, which never happens.