[Resolved] Reliance Communications — Reliance cheating customers with 4G service

sasi.msec

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600057
Website:	rcom.co.in

Dear Reliance,
Datacard no- [protected]

This is Sasikumar Dhanasekar. I have been using reliance netconnect + postpaid connection (Unlimited 799) for more than 2 years and recently you have informed me to purchase the datacard device (Wi-pod) which costs of Rs 1600 to avail the 4G service. I had called and asked your customer agents many times about the plan cost before I made a purchase request for this Wi-pod as you told me that there is no change in your current plan or bill amount.

But in the very first month itself I have received a bill amount of Rs 3297 which I didn't really expect. I have also called your customer executives and they have been saying like that my plan got changed to 4G default plan for which I didn't get any intimation about my plan change from your end.

This is my only question i have to ask you guys.. How could you change the plan without customer knowledge???

I made a big mistake of believing reliance and purchased a Wi-pod of Rs 1600. With no other option I have raised a termination request as I am not able to afford to continue your 4G service.

And I will not going to pay the bill amount of Rs 3297 as this was completely your mistake that you didn't inform me about this plan earlier. I will only pay the bill amount of Rs 914 which I used to pay every month.

Kindly take strict action on this and revoke the extra bill amount for the same. I have also attached the conversation which I had with one of your customer executive. please have a look on it.

With disappointment,
Sasikumar Dhanasekar

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May 10, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2016

Reliance Communications Customer Care's response Dear Sasikumar,

We apologize for the inconvenience caused to you. Your concerns have been shared with our team. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Aug 28, 2016

Updated by sasi.msec you can reach me on this number - [protected]

Aug 29, 2016

Updated by sasi.msec I'm often getting messages from your end regarding the same bill amount (Rs 3297) with due date on 12-Sep-2016. Again I am clearly telling you guys that don't expect me to pay this extra bill amount as this was completely your mistake. So please revoke this extra bill amount and send me the correct bill amount as early as possible.

Sep 02, 2016

Updated by sasi.msec Even after a lot of struggle they have only agreed to waived off Rs 1800 and they are asking me to pay Rs 1496 for this month instead of Rs 3297. How could they expect me to pay this amount as this was completely their mistake that they didn't inform me about this plan and also changed this plan without any intimation. But till now there is no apologize from them.

I am not ready to continue your 4G service and want to terminate the connection as I am not afford to pay this much amount on monthly basis. So totally I have suffered a loss by purchased that wipod device of Rs 1600 without any use and this month bill of Rs 1496!!

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Comments

Anfas

from Chennai, Tamil Nadu

They have made a huge profit by cheating customers.
First they have made us buy the device with false info & then changed the plan without any info.

sasi.msec's [Complaint's author] reply, Aug 26, 2016

Yes exactly.. Now they don't care about anything as they have already made huge profit by selling this kind of wipod devices... We people should fight against this kind of fraudsters... I'll not gonna pay this extra bill amount for sure..!!

praveen74

from Thiruvananthapuram, Kerala

They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call ...Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

Please sign the Change.org petition to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc

Praveen K Verma

from Mumbai, Maharashtra

Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

Sridhar janarthanan

from Chennai, Tamil Nadu

There are several ppl affected by this. Pls sign this petiton so that TRAI can come to our help https://www.change.org/p/trai-must-act-against-reliance-communications-for-duping-customers-during-their-4g-upgrade

Mahesh Andukuri

Yes, even i am also facing same problem.How to complain about it ?what can we do ?please explain

sasi.msec's [Complaint's author] reply, Aug 28, 2016

Hi Mahesh
Try to contact the reliance customer care - 180030005555 and explain about this issue. But I know they'll not surely give you proper response. Better you can post your complaint here which give at least some hope that you will get response from their end.

Mahesh Andukuri's reply, Aug 30, 2016

Just they are not telling any thing except you are in new plan.When I am asking the itemised bill also, they are telling -with in 24 hrs you will get revised bill.But no mails from their end till now.I didn't paid bill as it is very high.What next i have to do now to solve this type harrasement.

sasi.msec's [Complaint's author] reply, Aug 30, 2016

Don't pay the bill amount. We should fight against this issue until it get resolved and you too sign this petition.
https://www.change.org/p/trai-must-act