Reliance Communications — Reliance data card connection not cancelled | |
We have given a data card cancellation request to rcomappellateauthourity.[protected]@relianceada.com
on 5-march-15 as per the advise of reliance call center support agent.
But till now we have not received any confirmation for the cancellation
request which we have given. When i call up the reliance datacard call
center they are telling that they have taken cancellation request on
14-apr-15 later they have mentioned that they have retained me with a
2GB internet pack without intimation to customer.
I do not understand how reliance can retain any customer without any
customer knowledge and without customer’s wish. Now outstanding amount
of Rs.1235 has been generated. We have given cancellation request on
5th-march-15 but till now there is no response from reliance team for
our problem and they are unnecessarily generating bills for our data
card number.
We have email proof of cancellation request we have given to Reliance.I
request you to help us in cancellation of our data card number and waive
off the outstanding bill amount generated due to irresponsiblity of
reliance communications not taking cancellation request.
Data card number : [protected]
Service provider : Reliance communications Was this information helpful? | |
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Reliance Communications customer support has been notified about the posted complaint. | |
 7 Comments | |
Comments
My contact number is +91-[protected]. You can contact me anytime on this number.
Dear Reliance Team,
There is still no response from your team. I only got a call once from your side. I told the executive clearly that we gave cancellation request on 5-march-15 and still not cancelled. Because of not cancelling the connection outstanding amount of Rs.1235 is generated.
He advised that he will talk to his senior and come back to us. After that there is no update from Reliance communications.
I am still getting unnecessary calls from Reliance call center asking to pay the outstanding bill.
I request you to waive off the bill amount (Rs.1235) and cancel the connection permanently. Requsting to do the needful.
There is still no response from your team. I only got a call once from your side. I told the executive clearly that we gave cancellation request on 5-march-15 and still not cancelled. Because of not cancelling the connection outstanding amount of Rs.1235 is generated.
He advised that he will talk to his senior and come back to us. After that there is no update from Reliance communications.
I am still getting unnecessary calls from Reliance call center asking to pay the outstanding bill.
I request you to waive off the bill amount (Rs.1235) and cancel the connection permanently. Requsting to do the needful.
Dear Tala,
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
Dear team,
That is the only number i am using. Please contact me in that number anytime.
That is the only number i am using. Please contact me in that number anytime.
Still no update from your side. I never received your call or any email.
I received an email today mentioning that we need to pay the outstanding amount of Rs.1236 to avoid further legal processes. We have given cancellation request on 5th-march-15 and still the connection is not cancelled from your side. We are not going to pay any outstanding amount as we have already given cancellation request on 5-march. If it comes to legal action, we have email proof of each and everything. We have email proof for cancellation request given. Please cancel the connection and waive off the outstanding amount for your own good. Else each and everyone who is responsible for not cancelling our connection will be held responsible for not cancelling our connection and will be sacked.
Data card number - [protected]
I received an email today mentioning that we need to pay the outstanding amount of Rs.1236 to avoid further legal processes. We have given cancellation request on 5th-march-15 and still the connection is not cancelled from your side. We are not going to pay any outstanding amount as we have already given cancellation request on 5-march. If it comes to legal action, we have email proof of each and everything. We have email proof for cancellation request given. Please cancel the connection and waive off the outstanding amount for your own good. Else each and everyone who is responsible for not cancelling our connection will be held responsible for not cancelling our connection and will be sacked.
Data card number - [protected]
Don't you people think to resolve the problem. The outstanding amount of Rs.1236 is still not cleared. I want you to waive off that amount immedaitely.
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications