[Resolved]  Reliance Communications — Reliance Dongle payment for poor service and unfair billing and refund demand of Rs.3000++

Address:

Bangalore, Karnataka

15.11.2014 By email and courier The Managing Director Reliance Communication Ltd Mumbai Sub: Reliance Wireless Dongle connectivity carrying Mobile no: Dear Sir, It is a very small matter and for a very small amount of Rs.1500/- demand from your company. I had the privilege of having the above subject connection from one of your franchise store in Bangaluru – Karnataka after paying Rs.3000/- with an assurance that this plan comes with FREE unlimited download connection for first three months and after 3months based on usage you will bill on monthly basis. During initial usage itself had very difficult time getting connected to your remote servers on wireless mode and even if it gets connected there will be constant disconnection and sometimes it will not at all reach your remote server leading to frustration and time and man hour loss and end result for the purpose I bought this additional connection did/does not serve/severed purpose. Despite complaining more than twice and whenever your feedback team or out sourced call center calls and out sourced collection agent calls, this problem remained unresolved and stopped using the connection (please check my login records) and requested your call center team to refund the money and cancel the connection and each time they assure they will inform the concerned department but again they will call for money which is not at all payable. Last evening again someone from your outsourced Legal call center called and demanded Rs.1400/- and mentioned that they have sent legal notice for the recovery through email. I am surprised that Reliance is allowing/adopting such harm twisting means with their customers to recover money which in first place is not at all due and instead of refunding the Rs.3000/- for poor services and other time cost wastage of the customer. Shall appreciate, if you instruct the concerned department to refrain from such unnecessary calls being made for dues which are not at all payable and in fact it is Reliance which needs to refund the Rs.3000/- and other time cost immediately and disconnect the line forthwith so that your computer system does not generate auto bill at each month end and your outsourced collection makes calls(without checking the previous calls) for additional amount without any fault of the customer. Thank you Sd/- SRINIVASAN SESHADRI MOBILE: +91 [protected]