[Resolved] Reliance Communications — REliance Netconnect bill issue | |||
Hi, I have been using reliance netconnect +([protected]) from august, 2013 and availed the plan of Rs 750(5 Gb).I am from chennai and i moved to mysore for my work related issue from february, 2014(for a period of 3 months)..so, i asked the reliance customer care to deactivate my service from february 2014.But they suggested me to use the service and offered me to use the service for free of cost for the next three months till april 2014.But for the march 2014, i received a bill of rs 100, and then for april-may 2014, i hv received a bill amount of rs 2400..on contacting the customer care, they are saying that i have exceeded the 2 gb limit for that month, so i have to pay the bill amount.They didnt mention anything about the limit during that offer. previously i was using that 750 rs plan, which is of 5gb and unlimited usage.then, they said they will take a service request and contact me in the next three days.but they didnt call me regarding that issue..and now, they have sent me a message that they will take legal action if i am not going to pay that bill.Also, they are refusing to deactivate my service, and every month they are adding up the amount.now it is of rs 3100..please help me resolve the issue. with regards, Dinesh Kumar M Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Hi,
Based on the above complaint, a reliance customer care representative called me, and asked me to explain the issue that i am facing.On explaining the issue, i.e, for the period from feb-may 2014, i have asked them to deactivate my service and they have suggested me to use the service for free of cost for those months. Now, he is asking me, why i have used the service for those months, if i have opted for deactivation of service for those months and accusing me of not asking about the plan they have changed for my account..He is talking as though i am the one who asked for the change of plan.But the truth is, they just said that i can use the service for free of cost for those three months and after that the plan will change to my default plan(750 rs plan).And Now, he is blaming me for not asking about the plan.It is their fault not to explain about the plan and the data cap limit.Then, he said, that they cant do anything about it and i have to pay the amount.On asking about the process, he was just repeating the same thing again and again.And then, he again asked me to write a mail to netconnect.[protected]@relianceada.com and i have done it.Waiting for their reply.Help me to resolve the issue.
with regards,
Dinesh Kumar M
Based on the above complaint, a reliance customer care representative called me, and asked me to explain the issue that i am facing.On explaining the issue, i.e, for the period from feb-may 2014, i have asked them to deactivate my service and they have suggested me to use the service for free of cost for those months. Now, he is asking me, why i have used the service for those months, if i have opted for deactivation of service for those months and accusing me of not asking about the plan they have changed for my account..He is talking as though i am the one who asked for the change of plan.But the truth is, they just said that i can use the service for free of cost for those three months and after that the plan will change to my default plan(750 rs plan).And Now, he is blaming me for not asking about the plan.It is their fault not to explain about the plan and the data cap limit.Then, he said, that they cant do anything about it and i have to pay the amount.On asking about the process, he was just repeating the same thing again and again.And then, he again asked me to write a mail to netconnect.[protected]@relianceada.com and i have done it.Waiting for their reply.Help me to resolve the issue.
with regards,
Dinesh Kumar M
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
HI,
The issue hasn't been resolved yet.I received a mail asking me to send the name of the customer service associate who offered me that plan and the time which they called me etc.I have sent the details to netconnect.[protected]@relianceada.com.Waiting for the response..
With Regards,
Dinesh Kumar M.
The issue hasn't been resolved yet.I received a mail asking me to send the name of the customer service associate who offered me that plan and the time which they called me etc.I have sent the details to netconnect.[protected]@relianceada.com.Waiting for the response..
With Regards,
Dinesh Kumar M.
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