[Resolved]  Reliance Communications — Reliance post paid connection - portability

Address:560064
Website:www.rcom.co.in/Rcom/personal/customercare/customercare_sac.html

Hi All,

I've recently shifted to Bangalore from Delhi and trying to retain the same contact number here as well.

Suggested by your customer care that I should go for porting by changing the circle only. I have visited one of the store address collected from your website.

almost 20 days ago, submitted every required docs, got a new SIM card, but till the time this is not done.

Is this my mistake to carry the same provider here in Karnataka as well. Help !!!

My Details:

Name : Sawan Verma
Mob : [protected]
Alt No : [protected]

Relaince store where I have submitted my docs.

A S COMMUNICATIONS
108 Bdk Complex, Bb
Yelahanka Old Town
BANGALORE
Karnataka 560064


No Thanks
Sawan
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Oct 14, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Apr 30, 2016
Reliance Communications Customer Care's response
Dear Sawan,

Our customer service team has been trying to get in touch with you on the above mentioned number, however, there was no response from your end. Hence, request you to share an alternate contact number or a preferable time to arrange the call back.

Cheers,
Reliance Communications
Complaint comments 

Comments

My reliance number [protected] have 67 rs. where automatic service is activated and balance is detect continue.
Dear Sawan,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dear Reliance Team,

Just Received a call from complaint desk ( Mumbai). A lady over the phone assured me to get a call back again within 3 - 4 days.

My alt no : [protected]

Thanks
Sawan
Dear Sawan,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.


Regards,
Reliance Communications
Dear ergauravagrawal90,

Your issue will be definitely got fixed as consumer complaint team really help.
Apart from this, I would suggest to send an complaint email as well on "rtappellate" authority of Reliance of your circle ( state).

Aside to consumer complaint team - I have not received any resolution/Response yet from Reliance team.

Regards,
Sawan
Reliance Communications,

Are you guys in mood to resolve my issue or i should simply switch to other provide. I know my movement to other provider will not loose a big business of yours in terms of revenue, but I will make sure to defame this company as much i can.

Trust me i am very patience customer till the time i get a resolution.

Don't check my patience, pls !!

No Regards,
Sawan
No Cheers !

Your customer service team is just giving m e miss call. Trying my no and after 2 - 3 ring hung up.

[protected]

I have saved this no so there is no way i could miss out this no. Moreover, I asked 'Sonalj' the customer care executive to share any no where i can directly call but no.

hell, After 20 day of follow up they logged my complaint now on. It sucks !!!

Leave it. I am fed up. I am following up with Karnataka Appellate. They may be able to solve my issue. But trust me Relaince have lost its long impression for customer.

No Regards,
Email sent today to Apellate-Karnataka
[protected][protected][protected]---
Dear Ms.Amita Shetty,

Hope you are not going through my email chain. I have raised this issue since long but my complaint was logged on 30th April.

No worries, but after 11 days my issue is still not resolved. I dont know whose responsibility is and who is taking care of but for me there is one entity i.e RELIANCE.

My no is still not working till the date. I'm planning to file a consumer case very soon. Thanks !!

[protected][protected][protected]----

complaint no : T[protected]YYS010Z1442282
I received a response yesterday to wait for May 12, 2016 at 01:30 PM to get it resolved.

this time has over now. No not working yet.

Email sent again today to Apellate-Karnataka

complaint no : T[protected]YYS010Z1442282

Service Request ID:[protected]

No resolution yet ... Their services are pathetic..
No Resolution Yet..

Earlier facing Portability issue ( Circle Change ). Now as advised converted from CDMA to GSM but this GSM no is not wokring.

Is there any way I can escalate this to Relaince management ??

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