[Resolved]  Reliance Communications — Reliance Pro 3 device connectivity and speed issue. no.[protected]

Address:

Ahmedabad, Gujarat

Dear sir, My Reliance pro 3 no.[protected] (Gujarat Circle). I activated it on 19th March. But from the first day I am facing connectivity and speed issue. Regarding this issue last month I registered complaint and also continue followed it upto 15days, there after reliance technical team call me to find out problems, on telephone they inform me to change some setting for pro 3 device although the problem was same so without take any further action they immediately decide that the device is faulty and inform me to get repaired or replace it.Now today after 19 days I received my replaced new device, I update it's RSN by visiting Reliance Mobile store. I start to use it and with surprise I found the problem is still continue as same as before. More slow speed than before. So now what you have solution for my issue? Here below I have mentioned my problems from start to end, please read it completely and reply me positively. Some times I could not connect it in single try, I have to restart device twice or some times more than 5 times to connect it. My Main issue is speed, Reliance a big company with it's pro 3 device claims 14.7 Mbps speed, but this Wifi device currently gives me only 400kbps to maximum 1mbps speed in centre location area of Ahmedabad City. Now in a days internet is most important thing in our life, we can't do anything without net. First complaint I registered on 22th March and upto today I followed up this issue, but still reliance could not resolve my issue. So please inform me what further step I should take and what you will take, because already more than one month over and my problems are still continue, I am very unsatisfied with your slow service, now I don't want to follow your time consuming process. Now in a days Internet is most important thing in our life, we can't do anything without net. For last one and half month I am facing lot of stress and trouble due to this issue. I am totally disappointed due to such low quality product and service from such a big brand reliance. Within 2 days please send any technical person to my place to find out problem and give me permanent solution or inform me the process to stop my pro 3 service and how can I get full refund which I spend for this poor quality pro 3 service. Because from the first day I am facing this problems and it not my fault if your device is defective or your pro3 service is poor quality. It is responsibility of reliance to resolve my issue within 2-3 days or refund my money without give me any more stress. Now I am at the end point of frustration with pro3 service.