[Resolved]  Reliance Communications — Reliance unnecessary charges by the name of vas

Address:Jaipur, Rajasthan

I am using two mobile numbers of reliance GSM prepaid, namely-
[protected](DELHI)
[protected](RAJASTHAN)

In every 9-10 days messages came to my both numbers saying that you have been charged for value added services(VAS), amount charged for VAS Video Store, your missed call alert service have been activated etc...

(1) On 18-AUG-2014 at 8:35 a.m. a message came from reliance on my '[protected]' number saying that your missed call alert service has been successfully renewed at Rs.19.00 for 19 days.
Actually from years i had not subscribe any missed call service and in the message it is written that the service is "RENEWED".


(2)On my [protected] following messages came to my number-
-Amount Charged for VAS USSD Services Rs:3.00 (21-JULY-2014)
-Amount Charged for VAS Video Store Rs:1.00 (22-JULY-2014)
-Amount Charged for VAS USSD Services Rs:3.00 (29-JULY-2014)
-Amount Charged for VAS Video Store Rs:1.00 (27-AUG-2014)


And when i called the customer care then they are not able to solve my problem, and when i forced to submit my complaint regarding the above charges applied on my phones then they used to say that we are not able to help you, please contact after some time and cut the calls.

Present days i am unable to contact the customer care, as the phone automatically cuts.

These things forcing me to go to the consumer court and port my both numbers to another network.


SHANTANU SINGH
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Aug 14, 2020
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
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Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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