Reliance Communications — RELIANCE WHATSAPP PLAN NOT WORKING

Address:New Delhi, Delhi

I have activated reliance whatsapp plan of Rs 16 on 14th October 2014. As soon as I activated this plan Rs 16 has been deducted. Whatsapp is already installed in my mobile, I verified mobile number on whasapp but the message being displayed "Internet connection not available". Every time when I try to verify my mobile no. the balance is being deducted from main balance. Now I don't want to continue this service. Kindly look into this matter and refund my balance. mobile no.- [protected]
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Reliance Communications customer support has been notified about the posted complaint.
Oct 20, 2014
Updated by isha2211
My problem has not been solved yet. Every time I use Whatsapp some balance is deducted from my main balance then why it is called "UNLIMITED WHATSAPP PLAN AT JUST RS. 16".
I tried calling customer care no. #333 & 198 but my call is not being forwarded to Customer Care Executive.
Kindly deactivate this plan & refund my money.
Complaint comments 

Comments

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Isha,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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