[Resolved]  Reliance Communications — Reliance wifi pod 3g

Address:

641103

Hello,

I bought a wifi 3g pod, (which is a 3g datacard) last month (1st of july 2016) for a cost of around rs.1800.
It was working fine for 10 days, but since 10th of july there were intermediate problems and on contacting customer care i was told, there is 4g migration happening and it will be fixed in a day. this continued for the complete month of july and beginning of august.
However since 14th august the 3g datacard stopped working.
On contacting the customer care, they said 3g service is stopped and i need to exchange the 3g sim with a 4g sim and also buy a new data card device to support the 4g sim..

I have the following questions:
- first place why you sold me reliance 3g datacard, if 4g upgradation is already in progress? what is this called!
- why you did not inform the service would be migrated to 4g in a month and this 3g device will not work when i bought.
- was there any mention when i bought the 3g device, that it would work only for a month!?
- if you sold a service to me a month back and now say it is migrating, isn't it your responsibility to replace my device as well!

What i lost:
- my 3g dongle! - what should i do with this dongle which is only a month old and which wont work anymore?
- even when 3g was working i did not get continuous connection in the name of migration! - so why my rental will still be the same as a continuous connection?
- there is a purpose for which i bought this dongle; as 3g is not working - the purpose could not be met.

My 3g card no: [protected]