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Reliance Communications

[Resolved]  Reliance Communications — Reliance wipod device not functioning

Address:695583
Website:www.reliance.com

I have purchased a Reliance WiFi dongle device on November 2016.The device costed me around 1500/- I was using it till last month eventhough the net quality was not so good. Now from 15th August onwards the device stoppef working and when I called the customer service executive they told me like they have stopped CDMA and and I have to purchase another device and for that I have to pay 2800 additional amount. On 15th August, without knowing this I have recharged for 797/-Rs for 28 days and as per customer service executive, this amount also will be lost if I upgrade the device.

This s highly embarrassing and excruciating. Please help me to resolve this issue

They have to repay my recharge amount at least.

Regards,
Jis Joy
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Jun 9, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2016
Reliance Communications Customer Care's response Dear Joy,

Apologies! To assist you with your current concerns, please help us with the following details, at this link using a PC: http://bit.ly/1cmd6ds we assure you that we will get the same addressed and fixed on priority.

Regards,
Reliance Communications
Aug 27, 2016
Updated by Jis Joy I have entered the details in the above details. Pls resolve at the earliest or else I may have to move through consumer court.
Complaint comments 
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Jis Joy's [Complaint's author] reply, Aug 27, 2016
OK thanks arun.will check for their primary action and if this s not worked we will go ahead with further actions mentioned by you. Thanks

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