[Resolved]  Reliance Communications — Removal of installed tower and clearance of backlog rent (Site ID: - ASGWHT-156)

Address:Kamrup Metropolitan, Assam

I am utterly surprised at your silence and reluctance to shift the aforesaid tower from my premise even after my repeated requests since November, 2008, in several occasions by dismissing our agreement in this regard. I also request you to clear all backlog rent dues payable to me. The request was placed after the occurrence of two fire incidents in the panel board of the tower within a short span of only two months (Sep’08 & Nov’08) due to installation machineries and equipments of sub-standard quality and also poor maintenance of the same from your end. Subsequently, I lost faith in your future safety measures assurances, as in several occasions earlier also your office failed in ensuring safety measures to our lives and property against the previous unprecedented similar incidents. So, it has got no meaning o[censored]nnecessarily keeping your said tower in idle conditions on my premise without paying its due rents to me since January, 2010. Moreover, due to lack of maintenance of the structures, equipments and machineries by you, these are gradually going to be damaged inflicting further risk to our lives and property. Therefore, I lastly request you to take a positive step in shifting the tower within maximum 2(two) months without showing any further apathy in this regard to maintain a good relation in future. Regards, Aindam Das [protected]
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Complaint marked as Resolved 
The complaint had to be in the name of Reliance Telecom Infrastructure Limited and not Reliance Communications. Sorry, for the inconvenience caused due to that. The same complaint has been placed in the name of Reliance Telecom Infrastructure Limited. Link to the new complaint is given below: http://www.consumercomplaints.in/reliance-telecom-infrastructure-limited-removal-of-installed-tower-and-clearance-of-backlog-rent-site-id-asgwht-156-c1055726
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
May 29, 2015
Reliance Communications Customer Care's response
Dear Aindam,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Verified Support
May 31, 2015
Reliance Communications Customer Care's response
Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications
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