[Resolved]  Reliance Communications — Request to activate roaming pack was not captured and hence charged for incoming calls

Address:Hyderabad, Andhra Pradesh

My mother uses the number [protected]. She was travelling from 2nd May 2015 to 22nd May 2015. I activated national roaming and called the customer care to activate the roaming pack of 75 (on 2nd May). They confirmed activation on phone but never activated it!!! However, when I receive the bill all the incoming calls are charged when on roaming. I called to deactivate the roaming pack on 22nd May. Rather they activated it now!!! On followup on the email, I only get the reply that the bill is correct and that roaming pack is applied in the next bill. Concern 1: Why was the roaming pack was not activated? Why is such activation not intimated through SMS/email or visible on the user account? Concern 2: Why was the pack activated when the request was to deactivate it?
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Oct 26, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Jun 03, 2015
Updated by karnnitesh
Edit:
The request to deactivate the roaming pack was made on 23rd May in the evening hours.
Verified Support
Jun 11, 2015
Reliance Communications Customer Care's response
Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Verified Support
Jun 17, 2015
Reliance Communications Customer Care's response
Dear Customer,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

Regards,
Reliance Communications
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