Reliance Communications — SIM lost applied for duplicate. 3 weeks and still duplicate not activated

Address:Kozhikode, Kerala, 673010

My name is Nihal. I use reliance GSM SIM in kerala with mobile number: [protected]. My phone was stolen from me on 27th December and I blocked it by calling customer care. I applied for duplicate SIM on 28-Dec from reliance store and got the sim on the same day. They said the activation will take only one hour. Its been 3 weeks and still the duplicate sim is not activated even though I kept constant follow up. I have contacted reliance communications directly via email and got a reply from them on 12-Jan saying they will resolve my problem by 14-Jan and they gave me a service request number:[protected] . After that I never heard from them. The biggest problem is that the person who stole my phone is using my number once in a while and I'm not able to block the incoming calls to my number or even activate new sim. Please somebody help me solve this issue.
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Reliance Communications customer support has been notified about the posted complaint.
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Dear Nihal,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dear Team,

Thanks for your response. Please do the needful from your end urgently to resolve this issue. You can contact me anytime at [protected]. Hope you understand my situation and help me.
Dear Nihal,

Thank you for sharing your alternate number. We have arranged for a call back to address all your concerns.

Regards,
Reliance Communications
Dear Nihal,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications

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