Reliance Communications — Subject- Mob no [protected] data pack Rs 177

Address:

Hoshiarpur, Punjab

Dear Sir, Subject- Mob no [protected] data pack Rs 177 With reference to above I have recharged with Rs 177 datapack on 16.10.14 online on reliance mobile website for 1 gb data pack but did not get 1 gb data against though recharge is successful, when I contact their customer care they informed that you have used the same in dongle hence your data is lapsed where as I never used the sim in dongle on 16.10.14 and my main account balance of Rs 114 also deducted in using internet.Then I lodged complaint with Reliance customer care and Appellate Authority to provide proper resolution but regret to state that no satisfactory resolution has been provided so far . Only one reply that you have used the same in dongle and your data benefit has been forfeited. When I want to get the proper details they declined to do so. I need clarification in this matter if the dongle is used. 1. Make of Dongle 2. valid IMEI number but they provided the IMEI number which seems to be false as I use the same in my TAB(DATAWIND) as per their reply the pack of Rs 177 can be used in SMART Phone or TAB(Condition Plans are applicable on 3G supported Smart Phones and Tabs. As these are Mobile Internet Plan, so it will be applicable if internet connection is done from the phone/ tab itself and even if phone is used as a modem/ WiFi device and get connected to laptop/ desktop but not applicable for data cards/ dongles.) So I approached to your good self to kindly intervene in the matter and instruct Reliance Communication to provide 1 GB data and Rs 114 main account balance. Regards, Murari Lal Nowal Mobile Number- 91 [protected]