[Resolved] Reliance Communications — Unauthorized data card plan change

Balamourougan Kanthasamy

from Puducherry, Puducherry

Address:	Pondicherry, Puducherry, 605001
Website:	www.rcom.co.in/Rcom/personal/home/index.html

Recently Reliance has requested me to upgrade my CDMA data card to 4G data card at my cost since CDMA service will be stopped by them. Before making the new data card purchase through the local dealer, I have double checked with them on the data card plan where he confirmed me that the old plan will remain as is.

But things got worsen where both CDMA and 4G data card has NO Signal for a month while bill got raised for full amount. On escalation, they asked me to pay the discounted amount even though NO SERVICE provided.

Subsequently, 4G data card showed signal for few days and stopped working. On escalation, they asked me to pay 3K immediately to restore service since they have changed my unlimited data card plan without my consent and as per new plan the unbilled amount has exceeded the credit limit.

They should have informed me any change in data card plan prior to purchase of new data card as per business ethics. Hence, it is unauthorized change in data card plan.

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May 14, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Reliance Communications Customer Care's response Dear Balamourougan,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

Sep 15, 2016

Updated by Balamourougan Kanthasamy Details Submitted as per request. Yet to get any resolution.

Sep 26, 2016

Updated by Balamourougan Kanthasamy Details Submitted as per request But Yet to get any resolution.

Sep 30, 2016

Updated by Balamourougan Kanthasamy Received Reliance Data card Bill in spite of the Account closure request pending at their end. Receiving many unsolicited calls for payment follow up even though the account was suspended by them. Sounds like Reliance don't care about conducting ethical Business.

Dec 09, 2016

Updated by Balamourougan Kanthasamy Receiving unsolicited calls daily for payment: Initially, they made threatening statements like, police will take legal action based on their compliant to the extent of collecting money on their behalf. Later, another person called up and informed me that he is holding the duplicate bill and couldn't locate the home to obtain money as per Reliance instruction. Next day, they called up and informed me that, they will sue me in the legal court and verdict will be to pay lump sum. Subsequent day, informed me through SMS that they will rectify the issues But on the same day another SMS received that Demand notice has been sent &. Please contact xxxx to avoid legal action. Everyday, Receiving unsolicited calls for payment while Reliance has defaulted to provide service and breached their contact agreement by changing the Data Card plan without my consent and thereby demanding to pay the user as per their costly useless plan.

Reliance is doing illegal shameful acts through their third party collection agents. And TRAI is mute spectator!!!

Feb 09, 2017

Updated by Balamourougan Kanthasamy Received a call today from [protected] where a person introduced herself as consumer court representative stating that compliant has been registered [No:1050] under your name. Requested me to call the senior advocate no. [protected] immediately to get the case hearing details. I asked them where they are calling from and got the response as Delhi Consumer Court which was a big joke. Reliance tricks!

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Comments

Praveen K Verma

from Mumbai, Maharashtra

Online Petition against the Unethical Practices adopted during RCOM 4g Migration
With every signature, email is sent to TRAI/DOT/Ministry
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

Balamourougan Kanthasamy's [Complaint's author] reply, Sep 20, 2016

Online Petition Registered

sowmya_s

from Coimbatore, Tamil Nadu

I also got a call from the same number [protected], introducing herself calling from Delhi Consumer Court and said that a complaint has been registered under my name with file no.1094. She asked me to call the advocate Mr.Gautham on his number [protected] to know about the case details. When I asked her what's her name, she abruptly hung the phone.