[Resolved] Reliance Communications — Unauthorized deduction of balance

Chetna Singh15

from Gurgaon, Haryana

Address:	Jaipur, Rajasthan, 302021
Website:	www.rcom.co.in

As on 14.12.2015 at around 6 30 pm my Reliance GSM number [protected] had balance of around Rs. 290 and 3G data balance of around 500 MB. I did not use 3G data nor did I make any call or activate any VAS on my number. On 15.12.2015 while trying to make a call I was shocked to see that my main balance and data balance is reduced to 0. I did not receive any message for this deduction either. I have been trying to contact customer care to find out how the balance got deducted without using any service but the call has gotten disconnected midway at least 5-7 times. I have not received any call back nor am I able to contact customer care executive anymore even after trying at least 10 times. I wish to know how my balance got deducted without any usage and you are requested to reverse the deduction as soon as possible. Chetna Singh Reliance GSM [protected]

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Oct 19, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2015

Reliance Communications Customer Care's response Dear Chetna,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Dec 19, 2015

Reliance Communications Customer Care's response Dear Chetna,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications