[Resolved]  Reliance Communications — Unauthorized Reliance Data Card Charges - Service Not deactivated

Address:400710
Website:www.rcom.co.in/Rcom/personal/internet/wireless_internet.html

This complaint is against Reliance Communication - data card Division.
Data Card No - [protected]
I requested to deactivate the above dongle on 3rd May and paid all dues generated as per billing - . 5th Apr to 4th May of amount Rs 287/-
Service Request No for service deactivation[protected]
Person who confirmed to deactivate the account - Bunty Verma
My last bill paid reference No is - MIP83717029 dt 18th May 2016
Reliance didn't deactivate my account and kept on invoicing.
I had sent multiple mails to reliance customer care team (all records available) - but none was answered.
Now the collection team is calling almost daily for payment of 3 months - for which I have not used. Due to Reliance inefficiency, I am been tortured regularly and this is causing a lot of mental harassment. The people calling are very rude.
To my surprise none of them is able to understand my concern of - Why should I pay for service when I already requested to deactivate?
The want me to pay for month of May, June and July.
As I honest customer I paid for the entire billing period - till I was using the services.
Now Reliance is sending me Demand Notice - to pay for the services which I am not liable to pay.
I replied to their demand notice also, stating my concern of- Why for their inefficiency I should pay. I marked my mail to reliance customer care team as well

1) Reliance Communication,
2) R[protected]@myreliancemail.com,
3) netconnect.[protected]@relianceada.com,
4) Reliance Customer Care

I received no reply to my concern from any of them.
Request for help through this forum so that I am not being harassed by Reliance any more
Thanking for helping me in penning down my concerns and anticipating help in this regard

Kind Regards
Rumpa Roy Koul
[protected]
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Oct 5, 2016
Complaint marked as Resolved 
Would like to inform that Complaint is not Resolved. Received a call from Swati ( Reliance Social Media- +91 22 3037 3333) regarding my complaint. Explained the entire grievance and harassment on 7th Sept 2016. The communication received was that Reliance will act on same. However it is very strange that no action been taken on my complaint. Rather I am now getting call Mr Imam (Mob No 8750160047) from Tis Hazari court saying a complaint has been registered as SIEBEL case against my name with Challan No DL 112/16 and asked me to contact advocate Mr SK Sharma for details enquiry . As per Mr Imam, he is a Govt employee and not authorized to inform on what is the matter of case. On Calling Mr SK Sharma ( Mob No 8130312775) - was advised that case has been registered against non payment of Reliance Dongle and claimed as Reliance Advocate. He asked me to my pay Rs 923/- so as to avoid the further proceeding. Request Consumer Complaint forum to please help as Reliance is not acting on my concern, rather giving me more stress. This is so unethical and giving me distress and mental harassment . Kind Regards Rumpa Roy 9810975690
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2016
Reliance Communications Customer Care's response
Dear Rumpa,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Oct 05, 2016
Updated by RumpaKoul
Dear Reliance Customer Support team,

Received a call from Swati ( Reliance Social Media) regarding my complaint. Explained the entire grievance and harassment on 7th Sept 2016.

The communication received was that Reliance will act on same.

However it is very strange that no action been taken on my complaint.

Rather I am now getting call Mr Imam (Mob No [protected]) from Tis Hazari court saying a complaint has been registered as SIEBEL case against my name with Challan No DL 112/16 and asked me to contact advocate Mr SK Sharma for details enquiry . As per Mr Imam, he is a Govt employee and not authorized to inform on what is the matter of case.

On Calling Mr SK Sharma ( Mob No [protected]) - was advised that case has been registered against non payment of Reliance Dongle and claimed as Reliance Advocate. He asked me to my pay Rs 923/- so as to avoid the further proceeding.

Request Consumer Complaint forum to please help as Reliance is not acting on my concern, rather giving me more stress.

This is so unethical and giving me distress and mental harassment .

Kind Regards
Rumpa Roy
[protected]
Oct 26, 2016
Updated by RumpaKoul
Hi Priya,
Thanks for calling me and hearing my concerns. I new receive frequent calls saying, confirming my address and saying Challan is been sent to my address for not making payment.

As discussed, I visited Reliance Store in Dwarka on 28 Aug-2016, and met Mr Lalit ( Bhawna Telecom, Shop No 114 A, Sector 7, Dwarka, N Delhi[protected] explaining all my concerns. I was informed that they can only take payment and put closure of my account post collecting payment.

They also advised to wait for 6 more days, as then the account classified as over 90 days and wait automatically closed.

Requesting you to please help . As discussed, I am still not willing to pay, however small amount - which I am not liable . I informed Reliance to close my account. If Reliance failed to act on it, then why should I be penalized for the same.

Kind Regards
Rumpa Roy
[protected]
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