Reliance Communications — Unethical company. not responding on bill adjustment despite their fault

Address:

Udaipur, Rajasthan, 313002

My subscriber ID is [protected]. I bought a Reliance Pro 3 connection on 13th of October and have faced persistent issues of poor internet speeds since then. I lodged several complaints in the last few weeks but no resolution whatsoever has been provided to me. All I get is false promises and wrong information about how my complaint has been "resolved" even though I usually don't even get anybody from Reliance side calling me back to confirm a resolution. I have been through the same rigmarole of their"troubleshooting steps" half a dozen times and yet they keep insisting to make me repeat that every time I call.There is no conceivable issue with my laptops or operating systems as I have tested the same on 3 different machines with Windows 7/8.1/10. No issues with the browser history/cookies either as I have done a fresh install and checked. The speeds remain poor, The speeds are often as bad as 20/30 KB/s and they occasionally go up to 100 KB/s. Sometimes I can't even browse with ease. The internet gets disconnected every now and then and it takes 10-15 minutes to reconnect. Its very frustrating.I was asked to have my datacard checked and no issues were found with that either. Lately, I have received a couple of calls from Reliance, once from someone named Mr Sanjay ( presumably from Reliance head office ) who informed me that there was a "mismatch" at their end which was responsible for slow speeds. He said that the issue had been resolved but my speeds remained poor. Upon calling again today your customer service rep AGAIN told me that there was a "mismatch". I don't even know what to believe anymore I was told on 19th of Nov, 2015, that my quota for data during the day had been consumed and therefore I was getting bad speeds. This is such nonsense because I have been having these issues from the beginning. Was the quota consumed right when I started using the service ? Besides, I tested the connection during the night ( 11 PM - 6 AM ) and the speeds were STILL pathetic. I sent screenshots of speed tests to their datacard support team but have received NO response. I'm attaching them with this complaint as well. Under my current plan I get to use about 400 MB or data per day ( on average ) because it is 12 GB for the day and 12 GB for the night. The "day" time according to you guys lasts 17 hours ( 6 AM to 11 PM ) and my connection is active for 10-12 hours in that span. What is the average speed required to consume 400 MB of data per day or 12 GB or daytime data over a month ? A mere 10 KB/s !! So, Reliance CAN NOT point to my data usage and claim that the service has been as promised. That is just not true.I have to wait for an hour to download files that should only take 5 minutes. I can't make calls on Skype. Videos take forever to load and even surfing the web is untenable at times. I have already paid an earlier bill for 8-9 days as per my Pro 3 connection but I am not willing to do that again. Data alone does not determine the quality of service. That is why people pay different amounts for the same data at different speeds. The speeds they have given have often been unacceptable even for an HSD ( Netconnect+ ) connection. How in the world does Reliance expect me to pay Pro 3 rates even though they have admitted to their mistake leading to a service that is very inferior in quality ? I can get 40 GB of HSD data at Rs 799 /- on a Reliance 3 dongle. I am not inclined to pay Rs 999 /- for a mere 12 GB day/ 12 GB night at the same, and often worse speeds. If you calculate the amount, it would come out to be Rs 480 /- ( 24/40 multiplied by 799 ). And that would be with NO distinction between night and day. Reliance needs to make the necessary adjustments to my bill. And stop making a fool out of customers with marketing gimmicks and flimsy excuses for their mistakes. Saying that an issue has been resolved on one day and repeating that excuse again the next day is unacceptable. For more than a month, they've given me bad service and a lot of frustration An ISP can not advertise a connection as being "Up to 14.7 Mbps" when the stated limit has NOTHING to do with actual speeds. What good is that figure to a customer if they never even see 10% of that speed ? They might as well claim "Up to 50 Mbps" if they're simply throwing out numbers I see a very serious case of misleading the consumer here. Complaints about Reliance Pro 3 have been numerous on the internet. I hope Reliance starts paying attention to the feedback and not look to extract money out of their customers by unethical means. If you wish to contact me, the contact number must me on the record. Refer to previous complaints for the same. Alternate number has also been given. ([protected] ) Reliance can generate bills however they like but do not think expect me to keep paying the full amount for something they have failed to deliver.