Reliance Communications — Unnecessary deduction of money from prepaid account towards subscription packs not subscribed for

Address:Mumbai City, Maharashtra, 400710

Yesterday i.E.[protected] at 10:39 pm a subscription was being subscribed namely askshtfrmtdms of rs 73(Approx) and today i.E. 29.04.2016 at 12:07 pm a subscription was being subscribed namely shotforbisc of rs 60 to my prepaid mobile reliance number:+91-[protected] for which i have not subscribed for.I spoke to reliance customer care no [protected] with purnima from reliance and she told that these amount are non-refundable. I have repeatedly told her that i have not subscribed any such pack, and also i have deactivated the service instantly for subscription pack yesterday itself and for today's subscription pack also i have ask her to deactivate same. I also told her that i have not use any services of these pack so please refund the amount but again she told the same thing that these packs are non refundable. Further, she also confirmed that askshtfrmtdms pack was of rs. 90/- but due to minimum balance only rs. 73/- deducted which means that either reliance communications are doing chartity for their customers ot they are happy with any amount received from customer in free.

I as a customer is unable to understand why this phenomenon is repeated after every 3 months or 6 months. Further, earlier they use to refund the amount, but now they are telling that this are non-refundable in nature. I am totally unstatisfied with the feedback received from customer care. For customer like us it is just wastage of time, money and energy.

I just want the refund of these amounts deducted and ensure that such things not happen in future.

Please kindly look into the matter and do the needful as early as possible.
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Reliance Communications customer support has been notified about the posted complaint.
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Dear Vikash,

We are unhappy to hear about your inconvenience. One of our customer care executive will contact you by 08:00 pm today to understand and address your concern. Thank you!

Regards,
Reliance Communications
Thanks to Consumer Complaints Forum as because through it the amount which was non-refundable is now refunded.

Thanks to Reliance Communications for quick response and action taken. Just one more customer feedback to be given is that when there is message option for unsubscription of vas packs, then why not there is message option where customer can confirm whether they need to activate any subscription package or not. If this become possible then such problems won't arise before any customer.
Dear Vikash,

We have been informed by our customer service team that your concerns have been addressed. However, as per the confirmation received, the necessary waiver has been posted to your account. Thank you!

Cheers,
Reliance Communications

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