Reliance Communications — Unnecessary harassment and charges for no usage

Address:

Hooghly, West Bengal, 712248

Dear sir

It was nice treat to take and use your reliance wipod (no. [protected]) last 4 months. i will be happy to share my moments with you last few days.

1. i got no network last 2 months.
2. i registered termination request on july'16 and disagreed to take rs. 900/- rental for 5gb 4g data plan.
3. termination request process and zero outstanding showed.
4. i got a call from mr. shaw (from ph.[protected] and told me that as i was unable to use the wipod so bill amount will be reversed.
5. i took a 3g dongle connection in rs. 495 retal for 5gb data plan.
6. i got a bill of my wipod of rs. 728/-.
7. i called mr. shaw in 30357334 for reversal, but unanswered.
8. i called nodal @ [protected] and mr. mathre told me that unless i pay rs. 728/-, no termination request will be processed.
9. i got no 4g simcard, no 4g device, no usage and still i have to pay charges for 4g.


This is how exactly you love to treat your customers. of course i will pay rs. 728/-, but i will definitely go to the consumer court within a very short span of time for justice. when i did not agree and give/send any confirmation mail for rs. 900/- 4g_5gb plan the how could you charge for that and the time harassment as well i am facing for the same. (as you never specify in the up gradation form that my 4g plan rental will be rs. 900/- and i am supposed to get 5gb data)


Regards