[Resolved] Reliance Communications — Unnecessary talk time deduction

zri

from Jabalpur, Madhya Pradesh

Address:

Indore, Madhya Pradesh

Hello sir, my name is Ravi sing, mobile no [protected], I had a balance of talk time Rs 116 and 2.60 mb of data in my account upto 9.12 am, 23 august 2015 . At 9.12 am 24 aug 2015 I recieved a message that i have a talk time balance of Rs 116.147 and 2.49 mb of data balance in my account, In between 10.00am to 11.00 am i used a internet for some seconds, and turned off my data card, and than suddenly i saw my talk time balance turned to ZERO, Everything gone in a sec ? where are all my balances ? Kindly solve my problem today at the earliest. and please refund all the balances which was wrongly deducted. Thank you

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Oct 28, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2015

Reliance Communications Customer Care's response Dear Ravi,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

Aug 28, 2015

Reliance Communications Customer Care's response Dear Ravi,

As per the discussion held with our customer service team, the aforementioned concern has been discussed with you. As per the details, the charges were valid and hence the waiver cannot be processed for the same.

Regards,
Reliance Communications