Reliance Communications — Unscrupulous deduction from the Prepaid account without usage

Address:

Visakhapatnam, Andhra Pradesh

I have lodged a complaint against the company on[protected]. Neither the amount unscrupulously deducted was updated nor any one has contacted to know my complaint. But I received a massage stating that my SR was processed and n another message there were no wrong deductions. The day wise messages are framed under for your information. It is unfortunate to mention here that none has consulted from reliance communication. I received a massage in my cell on[protected] in the following manner: At: 12.24 P.M. on[protected] "Dear Customer, Thank you for contacting Reliance. Your Service request No. is[protected]. Your request will be resolved in the next 6 Hours." At 4.14 P.M. On[protected] "Dear customer, your SR No. 23690743. 1has been processed. Thank you for being with Reliance." At 9-40 A.M. on[protected] “Dear reliance customer as per details checked in system no wrong deduction found in customer account” At 4-09 PM on[protected] " Dear Reliance Customer, please let us know if you are satisfied with the resolution of last service request reply Yes else NO (toll free) I baffled to see these massages as none has consulted me from l Reliance and the amount treacherously deducted was not updated but I received the above two messages. This is a nasty experience with this Reliance I have ever had with any service provider. I have sent a request on[protected] for furnishing me the details of outgoing calls dated[protected], on which day huge amount was abruptly deducted, with duration so that to verify with my list if I was wrong. Since they did not send as I requested I had to file complaints with various agencies on[protected]. On the subsequent day what I received was the above shown. How my claim is justified now? Shall I approach the news Papers to wash their dirty linen in Public? Proceeding legally for damages. I do not find any support from you, where I could see only forwarding of the complaints to the concerned as a postman’s job. I do not find any usefulness in lodging complaints in your forum. Could you let me know what is the help from your website an aggrieved gets except postman service? What do I do now, when such a big giant is openly deceiving public?