[Resolved]  Reliance Communications — Unwanted deduction in balance | Poor response from customer service operator

Address:

Thane, Maharashtra

There is a service called 'VAS ADPAY GSM' getting activated in my phone again and again due to which my balance got deducted 3 times from last month. Dated : 1) 19 sept 2015 (balance deducted 24) 2) 28 sept 2015 (balance deducted 12) 3) 02 oct 2015 (balance deducted 30) I never activated this service from my side. For the first time on 19sept your customer service operator refunded my balance stating this service is deactivated and I will never face this problem again. But, again on 28 sept this service got renewed for no reason and my complaint was registered stating my service will be deactivated and balance will get refund. Complaint No :[protected] I got a message stating my balance is posted in my account and service is deactivated, Again on 2nd october the service got renewed and my balance got deducted. This time your customer care operator is denying to refund my balance i.e. got deducted from your side. If this will going to happen again and again I have to switch to other service providers. I want my balance back !!! Neeraj Ramnaresh Rajak Contact : [protected]