Reliance Communications — Upgradation to 4G | |||
Reliance Communications is upgrading its services from CDMA to 4G including its Netconnect (Internet Division) & asking its customer to discard the older Dongles & buy new ones which are 4G enabled from them. Complaint - I had purchased the Netconnect dongle very recently not even a month before & now they are asking me to buy a new one which is 4G enabled. While purchasing the earlier one they said it can be used for Lifetime, They are If they want their existing customers to go for up gradation then should provide the dongle for free. Why should the customer bare the charges for buying the dongle. Or the company should exchange the earlier dongles. Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Any Company should not take its customers for granted. Was there a survey made by company if the existing customers are willing to buy or would like to exchanges their devices. While purchasing the device, it comes with lifetime usage & all of a sudden just because the company wants to upgrade your earlier devices are to be scrapped. Can any of top officials at company address this issue on priority.
Dear Sandip,
Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.
Regards,
Reliance Communications
Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.
Regards,
Reliance Communications
Reliance Communications has no answers on when the 4G services will be launched in Maharashtra, but simply got all their customers to forcibly upgrade to 4G. I am neither able to use Reliance's CDMA Netconnect Dongle nor the 4G upgraded Card & Device since last 1 month.
When I asked the Customer Care dept they simply ask to wait without any time limit & when I asked should I register a complaint in Consumer Court, they said you can.
This shows how careless they are & how bold are they to go into court.
I wonder how TRAI can entertain all this.I tried to register a complaint with TRAI but they do not have that facility on their portal.
Our Honorable PM dreams about Digital India with seamless connectivity, that's only possible if we have strict measures to implement policies in a timely manner & also take action against people / company who take their paid & valuable customers for a free ride.
When I asked the Customer Care dept they simply ask to wait without any time limit & when I asked should I register a complaint in Consumer Court, they said you can.
This shows how careless they are & how bold are they to go into court.
I wonder how TRAI can entertain all this.I tried to register a complaint with TRAI but they do not have that facility on their portal.
Our Honorable PM dreams about Digital India with seamless connectivity, that's only possible if we have strict measures to implement policies in a timely manner & also take action against people / company who take their paid & valuable customers for a free ride.
Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"
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As of now it has become a mess, 4G sim has to be collected at the retail store by paying Rs.20 even though the company says its free, customers are charged 20 Rupees. After collecting the 4G Sim the customer has to fill up a form & also place a request to send a new dongle at extra charge.
The company is not disclosing the date from which all its existing services on CDMA will be discontinued. Its going to be like waking up on one fine day with no internet services provided by Reliance on your CDMA dongle.
Is the company even bothered for its existing customers.