[Resolved]  Reliance Communications — WI-pod- Speed issue

Address:

600006

Dear Concern,

Thanks for your mail and request you not to break the chain of messages which has been going from Sep'15. Again thanks as am not ready to use the service and what every i paid if its refundable be good else your choice.

Currently am using Netconnect+ 938****** for the past five years which also i may surrender after billing cycle. As i though Reliance is friendly and customer oriented company but its all changed and the way of behavior from your associates is not tolerated . I was a genuine customer for Reliance netconnect and Digital TV but now am not at all interested to continue the same.

Once again thanks and no need to activate 938******.

I will ensure this mail reach to your top authorities soon and in consumer forum.

Note: Till date i have not got any call from your HD or tech team regarding my issues and this show how you people are customer oriented.


Dear Customer,

We have gone through your email dated October 09, 2015
for your Reliance Netconnect+ number 9********* and
regret the inconvenience caused.

As per the details checked and verified in our records,
the services of your number 93****** are suspended due
to negative Address Verification (AV - Negative). Hence,
we request you to visit nearest Reliance Mobile Store
along with proof of address and proof of identity to
restore the services.

Please login to the below mentioned URL to know the
address of nearest Reliance Mobile Store.

http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp

The list of required documents has been attached for
your ready reference.

Further, once the services are active, we request you to
write to us to assist you better regarding poor speed.

We take this as feedback to improve our services to meet
your expectations.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Appellate Authority
Tamilnadu
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============================================================================


Dear Authority

I am from Chennai and this complaint related to your
circle. Am not getting any responses for the raised
query. Request you to look in this issue and advice
Thanks

-

Dear SOD

Please have some courtesy to reply on my mail.


(See attached file: Documents required New.rtf)


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From:
To: rcomappellateauthority.[protected]@relianceada.com; [protected]@yahoo.in
Sent: Friday, 9 October 2015 2:42 PM
Subject: Re: {DWML15354700} [REPLY1] Re:RE: 'Reliance=[protected]' WI-pod- Speed issue

Dear Concern
I got a call from adremassociates to verify address. I asked them to rectify my issue first but they are not ready to here anything and shouting at me to give details. I asked her to give a contact of reliance person but she asking me who the hell are you to ask reliance details. What kind of Associates are they, atleast they have to think about reliance reputation and speak. Please take necessary action from your side or else tell whether I can take action on this
Sent from my Sony Xperia™ smartphone

Dear Concern

I got a call from adremassociates to verify address. I asked them to rectify my issue first but they are not ready to here anything and shouting at me to give details. I asked her to give a contact of reliance person but she asking me who the hell are you to ask reliance details. What kind of Associates are they, atleast they have to think about reliance reputation and speak. Please take necessary action from your side or else tell whether I can take action on this

Sent from my Sony Xperia™ smartphone


Dear Authority,

Thanks for replying to my mail atleast some one have courtesy to address the issue. Please find the below details as requested.


Reliance number : 93*********

Customer Application Form (CAF) number: Not given as the dongle bought through third part vendor. I have submitted my driving license, Pan card and Photo

Exact nature of issue: Bought the instrument thinking of speed but its not at all running in the promised speed and my phone data is faster than the same. I have Netconnect+ and using the same for past 05 years. I dont have any complaint with the same and network also good. But with this instrument am not getting the desired speed or wifi working properly. My first complaint raised on 29th Sep'15 and all the communications are given below. I have not used the dongle after that as i wants this issue to be resolved and need promise on speed.

Alternate contact number : [protected]

Suitable time to contact : any time, but if you need to access the data card then after 1900 hrs only.


Thanks & Regards,


From: "RCOMAppellateAuthority.[protected]@relianceada.com"