[Resolved]  Reliance Communications — Wireline broadband

Address:Chennai, Tamil Nadu, 600023

Pradeep Chandran
User Id:[protected]
Mobile:[protected]

Req Id:[protected] taken by Mr. Mohan on 16/9/2016. (req, for Termination)

Reason: Broadband not working, Regular downtime every month which lasts at-least a week,

My Broadband connection to the above mentioned user id stopped working on 13/9/16, I tried to get in touch with the customer service but no use.
Since the last time i had the same issue i was told that this kind of issue will never happen again, and was promised a call back on July 5th 2016, but i never got any call.
This is issue has happened so many times so i am not wasting any more time in this, i want my connection to be terminated, because i am not planning to waste any more time on a service which will not be working for months.

Thank you

Previous issues From November 2015 - June 2016

[protected] Dated 9/11/15 fixed on 27/11/2015
[protected] Dated 5/12/2015 fixed 19/12/2015
[protected] Dated 5/1/2016 fixed 7/1/2016
[protected] Dated 22/1/2016 fixed on 23/1/2016
[protected] Dated 17/2/2016 fixed on 26/2/2016
[protected] Dated 2/4/2016 fixed on 4/4/2016
[protected] Dated 23/4/2016 Closed on 24/4/2016 - Received a message as request processed (But the problem not resolved)

[protected] Dated 25/4/2016 fixed 27/4/16
[protected] Dated 23/5/2016 req. taken by Mr. Rajamani was fixed on 28/5/2016. (Worked for just two days and problem starts again).

[protected] Dated 29/5/16 closed on 30/5/16 5pm even as the problem persisted.

[protected] Dated 31/5/16 Req. taken by Ms. Mamta. closed on 1/6/16 ( as resolved but NO)

[protected] Dated 31/5/16 Closed on 2/6/16 issue not fixed.
[protected] Dated 2/6/16 Req. taken by Mr. Sujith
[protected] Closed on 30th May
[protected] Closed on 1st June
[protected] Closed on 2nd June.
[protected] Dated 8/6/16 Req. taken by Mr. ShanmugaRajan closed as issue fixed on (17/6/16)

[protected] Dated 17/6/16 Req. taken by Mr. Rajamani fixed finally on 22/6/16
Was this information helpful?
No (0)
Yes (0)
Oct 29, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Sep 24, 2016
Reliance Communications Customer Care's response
Dear Pradeep,

We regret the inconvenience caused. Your complaint has been registered with the concerned team. Our customer care representative will get in touch with you shortly.

Regards,
Reliance Communications
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance Communications
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    22889
    Pending
    370
    Resolved
    12596
    Reliance Communications Phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    Reliance Communications Address
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    View all Reliance Communications contact information