[Resolved]  Reliance Communications — Wrong & incomplete info provided by reliance csexe

Address:	400060
Website:	www.rcom.co.in/Rcom/personal/home/index.html

I am continuously following with Reliance for discontinuing my Number ([protected]) with reliance & get it PORT to other network.(Reason behind this is 1 - At the time of beginning of porting my number to this network it was committed to me for monthly rental of Rs 499 + Tax's but bill were getting generated as for coming as Rs 599 + Tax's without updating me, 2 - Continues Network issue at my office)
From Last 2 Month I was trying to get it Port to other network but every time it is getting rejected without informing me. Porting duration is 7 days but every 15 days later i.e after Porting code getting expired respective company confirming that they trying to for the same but it is not getting approved from Reliance and again i generating & sharing the porting code.
I pre-paid the bill of Rs 500/- for the hope of getting ported but didn't worked & for the particular month Bill got generated stating due of Rs188/- (as Rs 500/- already paid) & for the same I haven't done the payment I received call from the reliance executive for pending due I clearly stated her I don't want to continue with you deactivate the SIM I will paid the dues. Later my number got suspended against unpaid Bill & few days later Bill got generated of Rs 188 + 792/- so I decide to speak to CSE on *222 shared my details & asked for discontinuation procedure executive told me i need to clear the due of Rs 980 /- once it is cleared i have to call him to de-activate the SIM that's it.
On[protected] I done the payment of Rs 980/- & called to CSE on *222 executive stated now i have to pay some charges didn't cleared for what & when I asked him to transfer the call to senior he placed my call on Hold for more than 10 min, I again called on same number even this time executive was not giving clear detail's after continuously calling multiple times for more than 30 min one executive stated (this was talking literally like bouncer or rowdy guys from recovery dept.) he is taking request of de-activation & it will take more 7 days & for which i have to pay the due of active day's. & then the call was disconnected.
Maybe this is the procedure of discontinuation.
But later something pinched & again i called on *222 & politely asked him the procedure of discontinuation this guy stated "" Just need to pay discontinuation charges of about 40/- or 50/- & callback them again for discontinuation then they will transfer to another dept.for disconnecting the same days but as it was late evening he suggested to call in morning after 8am as concern team will be available from 8 am to 8pm
I will do the same as i wan to discontinue.
I request you to take call recording from Callcentre as a proof & take strict action on this False statement's, poor network, unreliable behavior & untrustworthy call centre.