[Resolved]  Reliance Communications — Wrong Bill ( Outgoing Service Disconnected)

Address:

560040

Abhimanyu Singh Jan 3 (2 days ago) to umashankar.bas., Rcomnodaloffic., serviceassuran., gsm.customerca., contact, anil.ambani Dear Sir/ Madam I got fed-up with reliance from last 1 month and got wrong plan issue that itself is pending again got one more shock.that i changed the plan on 18/12/2015 and new plan got activated from 19/12/2015. As plan scree shot is given below. RGSMKT_299R General Free Local + National Minutes *Excluding Roaming 1000 Local+STD Minutes Rental 299 Clip NIL Free Data Usage 1 GB 2G Data Monthly Commitment Rs.299 Free SMS(Rs) Local/National *Excluding Roaming 300 Local/Intracircle Reliance GSM Rs. 0.30/min Reliance CDMA Rs. 0.30/min Offnet Mobile Rs. 0.30/min Onnet Fixed Rs. 0.30/min Intercircle Reliance GSM Rs. 0.50/min Reliance CDMA Rs. 0.50/min Offnet Mobile Rs. 0.50/min Offnet Fixed Rs. 0.50/min International To know about ILD Rates, Click here. Rate/SMS (140 characters) Local SMS (Reliance GSM) Rs. 0.30/min Local SMS (Reliance CDMA) Rs. 0.30/min Local SMS Offnet Rs. 0.30/min National SMS (Reliance GSM) Rs. 0.30/min National SMS (Reliance CDMA) Rs. 0.30/min National SMS Offnet Rs. 0.30/min International SMS Rs 5 National Roaming Plan Local Outgoing Calls - Reliance GSM Rs.0.80 /min Local Outgoing Calls - Offnet Rs.0.80 /min STD Outgoing Calls - Reliance GSM Rs.1.00 /min STD Outgoing Calls - Reliance CDMA Rs.1.00 /min STD Outgoing Calls - Offnet Rs.1.00 /min Local Outgoing Calls - Reliance CDMA Rs.0.80 /min Incoming Calls Rs.0.45 /min Roaming SMS Local (Reliance GSM) Rs. 0.25/min Local (Reliance CDMA) Rs. 0.25/min Local (Offnet) Rs. 0.25/min National (Reliance GSM) Rs. 0.35/min National (Offnet) Rs. 0.35/min International SMS Rs 5 National (Reliance CDMA) Rs. 0.35/min ILD call rates on Roaming To know about ILD Rates, Click here. My phone un billed amount getting increased like anything, i got a call from Customer care and got shocked that only 50MB 2 G Free data is valid in your plan. Call received from[protected]. Than I activated 1 GB data plan for Rs. 124 PM. Now getting the understand is very tuff. I am mad that using the reliance or reliance is change his policy. As per new policy fulling the customer or Management is not capable to handle the situation. Kindly confirm which is correct. As per me if any very bust service in Karnataka that is reliable because very poor management & Arrogant costumer care service. 1. Arrogant Reliance Shop people & more than them arrogance customer care service. 2. Nodal Officer & Appellate Authority is in Karnataka only for shake of Name no action on any request. 3. Not at all any response or reactions from circle office. 4. Service assurance is only for seeing on website like plans is mention on rcom but after activation bill is 100% different. I am suffering last a month for wrong bill and call charge as old complained not yet short out but one more got ready. Pease find below the latest complain no. Complaints are more than 10 but below mention are latest. Complain No. Date [protected]. 15/12/2015 [protected]. 22/12/2015 [protected]. 30/12/2015 These activity showing clearly that this type of habitats are only for misleading the customers. After given the complained I got massage your issue will get sort out within next 3 day. Nothing has happen. On 4th day I requested for Complain status. No reply and got the message from reliance with new complained no. Along with standard massage. Your issue will gate shorted out within next 3 day. this chain has continued from last 20 days. I got shocked when I got multiple complains for one problem without any action on old complaints. If its happening from any tele callers than customers can approached hire management. But in this case multiple complained no .coming from Appellate authority only. Its very bad sign for organisation.. clearly its proofing falls commitment for misleading the customers.. Its showing cl early uncontrolled management. Now customers has to under stand if seniors are doing like this how customers can expect solutions from customer care. This is region customers getting Fed up and porting the no. Kind Regards, Abhimanyu Singh Cardia Life Care Private Limited, No.15, 2nd Cross, 3rd Block, Nagarabhavi 1st Stage, BANGALORE - 560 072. Mob:- [protected] We have gone through your email dated December 18, 2015 for your Reliance number [protected] and we regret the inconvenience caused. As per the telephonic conversation had with you on your Reliance number today, regarding change of tariff plan issue, the same has been addressed. Further, your complaint has been registered against the Reliance Mobile Store with service request ID[protected] on December 22, 2015 at 11:17 AM and it will be resolved by December 25, 2015 at 11:30 AM. We have made a note of your concern and take it as a feedback to improve our services to meet your expectations. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Appellate Authority Karnataka You can contact us on [protected] from Monday to Saturday and National Holidays between 9.30 am to 6.30 pm or write to us at RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered complaint at Customer Care/ Touchpoint. ============================================================================ From : [protected]@gmail.com on[protected]:06:09 ============================================================================ Dear Sir / Madam From last three years i am using you Rs. 249 plan. In the month of October 2015. I visited on reliance web word they introduced RGSMARTPHONE299 and same descriptions again this plan is mention in your web site also. 1. Free Call 1000 Minutes 2. Local Call Charge on net/ off net Rs. 0.30 per minutes 3. All STD Call is Rs. 0.50 per minutes. 4. 1GB 3G data I got my mobile bill. As per bill all calls charge at 1 paisa per second and free minutes are 750. As detail given below. Relationship No.[protected] Bill Period :[protected] to[protected] Bill Date :05-Dec-15 Bill No. :[protected] Tariff Plan Name :RGSMARTPHONE299. Detail available on web sit and catalog available in Rword and with retailers for only fooling the customer. Making the fraud bills. If company like Reliece started the cheating with customer or unable to keeping control on his state labeled employee. Its really tuf to digest this type of cheap approach. Kind Regards, Abhimanyu Singh Cardia Life Care Private Limited, No.15, 2nd Cross, 3rd Block, Nagarabhavi 1st Stage, BANGALORE - 560 072. Mob:- [protected] The information contained in this electronic message (email) and any attachments to this email are intended for the exclusive use of the addressee(s) and access to this email by any one else is unauthorised. The email may contain proprietary, confidential or privileged information or information relating to Reliance Group. If you are not the intended recipient, please notify the sender by telephone, fax, or return email and delete this communication and any attachments thereto, immediately from your computer. Any dissemination, distribution, or copying of this communication and the attachments thereto (in whole or part), in any manner, is strictly prohibited and actionable at law. The recipient acknowledges that emails are susceptible to alteration and their integrity can not be guaranteed and that Company does not guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email. Abhimanyu Singh 12/29/15 (7 days ago) to abdul.rafeek, Rcomnodaloffic., rcom.customerc., RCOMAppellateA. Dear Sir / Madam With reference to your below mail regarding wrong billing will get short out within 3 days. All ready 8 days are over without any actions . Now Customer care peoples are eating the brain for payment. More ever this moth bill is also getting added in fals bill because I got a massage your unbilled amount is Rs. 1390. More ever IF FULLING THE CUSTOMER IS RELIANCE POLICY PLS CONFIRM. because from last 20 days this issue is going on. Mistake does by reliance and I am suffering for that. 1. Provide me the request detail for changing the plan. Or 2. Send the below mention period revise bill as per my old plan. A. 05/10/2015. To. 04/11/2015 B. 05/11/2015. To. 04/12/2015 C. 05/12/2015. To. 18/12/2015 From 19/ 12/2015 plan is different which I requested and got activated. Please provide the one option solutions and clear the issues. If nothing is possible out of two option because of reliance of customer fulling hidden policy confirm that also. I got call from customer care if I will not paid the bill till tomorrow they will disconnect the phone. This mistake is does by Reliance only. I will not pay the bill till get revise bill. If my phone will get disconnected I will also go to any extant with Reliance fulling proof. This is really appreciable policy of Reliance does the mistake and show the Arrogance's for payment. Today I am sending all communication hard copy to Mr. Vipin Jain as required. If you also required pls confirm the same and provide the address. Because I sent 13 email I got reply for one and also appreciable action detail which is taken by reliance without any discussion / without any solutions they closed the two complained . Hopefully get the reply and solution. Abhimanyu Singh 12/30/15 (6 days ago) to anil.ambani, RCOMAppellateA., abdul.rafeek, rcom.customerc., Rcomnodaloffic. Dear Sir / Madam My mobile got bare for out going and continues getting cal for bill payment . Where all problems are created by reliance people. Changing the plan without concern of the customer. From last 18 days I approached NODAL OFFICER, APPELLATE AUTHORITY, CUSTOMER CARE. but no solution. As I under stand in 18 days burst customer care service & arrogant reply. The biggest cheater in India is all Reliance . Never trust Reliance, its unreliable. Buy the reliance products is hanging him self finally customer will be cheated in all ways, with added frustration. Why my phone out going call got disconnected. Mistake does by Reliance & customer is getting harassed for payment. Abhimanyu Singh 12/30/15 (6 days ago) to contact, RCOMAppellateA., anil.ambani, Rcomnodaloffic., rcom.customerc., abdul.rafeek Dear Sir/Madam At the out set I thank you for showing the courtesy to reply the customer. I want solution not a complain no. When ever I am approaching Nodal Officer / Appellate authority, / Customer Care all wage getting new complained No. As mention below ( for example except these other complain no also available. Complain No. Date [protected]. 15/12/2015 [protected]. 22/12/2015 [protected]. 30/12/2015 These activity showing clearly that this type of habitats are only for misleading the customers. After given the complained I got massage your issue will get sort out within next 3 day. Nothing has happen. On 4th day I requested for Complain status. No reply and got the message from reliance with new complained no. Along with standard massage. Your issue will gate shorted out within next 3 day. this chain has continued from last 20 days. I got shocked when I got multiple complains for one problem without any action on old complaints. If its happening from any tele callers than customers can approached hire management. But in this case multiple complained no .coming from Appellate authority only. Its very bad sign for organisation.. clearly its proofing falls commitment for misleading the customers.. Its showing cl early uncontrolled management. Now customers has to under stand if seniors are doing like this how customers can expect solutions from customer care. Finely if it will resolved pls clear it today. I will not make the payment for falls invoices. In last 18 days I under stand that contacting the Nodal officer and appellate authority is use less and shown the capabilities. Because of Customer Care Arrogance now its become strategic matter. No more conversation required tomorrow I am submitting bills copy and print out of all communications mails along with all complained SN for same issue under cyber crime. Continues getting telephonic harassed by reliance for making the falls bill payment. And throwing the sim card in dustbin. ing [protected] Fored message[protected] From: Date: Dec 30, 2015 10:25 AM Subject: {DWML15393600} [REPLY3] Re:Wrong Call Charge To: Cc: Dear Mr. Singh, We have gone through your email dated December 30, 2015 for your Reliance number [protected] and we regret the inconvenience caused. Your complaint has been registered regarding billing issue with service request ID[protected] on December 30, 2015 at 10:14 AM and it will be resolved by January 4, 2015 at 10:30 AM. Kindly note that the services of your number have been activated. Further, we have made a note of your concern and take it as a feedback to improve our services to meet your expectations. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Appellate Authority Karnataka You can contact us on [protected] from Monday to Saturday and National Holidays between 9.30 am to 6.30 pm or write to us at RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered complaint at Customer Care/ Touchpoint. Kind Regards, Abhimanyu Singh Cardia Life Care Private Limited, No.15, 2nd Cross, 3rd Block, Nagarabhavi 1st Stage, BANGALORE - 560 072. Mob:- [protected] On Dec 30, 2015 1:23 AM, "Abhimanyu Singh" wrote: Dear Sir / Madam My mobile got bare for out going and continues getting cal for bill payment . Where all problems are created by reliance people. Changing the plan without concern of the customer. From last 18 days I approached NODAL OFFICER, APPELLATE AUTHORITY, CUSTOMER CARE. but no solution. As I under stand in 18 days burst customer care service & arrogant reply. The biggest cheater in India is all Reliance . Never trust Reliance, its unreliable. Buy the reliance products is hanging him self finally customer will be cheated in all ways, with added frustration. Why my phone out going call got disconnected. Mistake does by Reliance & customer is getting harassed for payment. Kind Regards, Abhimanyu Singh Cardia Life Care Private Limited, No.15, 2nd Cross, 3rd Block, Nagarabhavi 1st Stage, BANGALORE - 560 072. Mob:- [protected] On Dec 29, 2015 2:47 AM, "Abhimanyu Singh" wrote: Dear Sir / Madam With reference to your below mail regarding wrong billing will get short out within 3 days. All ready 8 days are over without any actions . Now Customer care peoples are eating the brain for payment. More ever this moth bill is also getting added in fals bill because I got a massage your unbilled amount is Rs. 1390. More ever IF FULLING THE CUSTOMER IS RELIANCE POLICY PLS CONFIRM. because from last 20 days this issue is going on. Mistake does by reliance and I am suffering for that. 1. Provide me the request detail for changing the plan. Or 2. Send the below mention period revise bill as per my old plan. A. 05/10/2015. To. 04/11/2015 B. 05/11/2015. To. 04/12/2015 C. 05/12/2015. To. 18/12/2015 From 19/ 12/2015 plan is different which I requested and got activated. Please provide the one option solutions and clear the issues. If nothing is possible out of two option because of reliance of customer fulling hidden policy confirm that also. I got call from customer care if I will not paid the bill till tomorrow they will disconnect the phone. This mistake is does by Reliance only. I will not pay the bill till get revise bill. If my phone will get disconnected I will also go to any extant with Reliance fulling proof. This is really appreciable policy of Reliance does the mistake and show the Arrogance's for payment. Today I am sending all communication hard copy to Mr. Vipin Jain as required. If you also required pls confirm the same and provide the address. Because I sent 13 email I got reply for one and also appreciable action detail which is taken by reliance without any discussion / without any solutions they closed the two complained . Hopefully get the reply and solution. Kind Regards, Abhimanyu Singh Cardia Life Care Private Limited, No.15, 2nd Cross, 3rd Block, Nagarabhavi 1st Stage, BANGALORE - 560 072. Mob:- [protected] On Dec 22, 2015 11:32 AM, wrote: Dear Mr. Singh, We have gone through your email dated December 18, 2015 for your Reliance number [protected] and we regret the inconvenience caused. As per the telephonic conversation had with you on your Reliance number today, regarding change of tariff plan issue, the same has been addressed. Further, your complaint has been registered against the Reliance Mobile Store with service request ID[protected] on December 22, 2015 at 11:17 AM and it will be resolved by December 25, 2015 at 11:30 AM. We have made a note of your concern and take it as a feedback to improve our services to meet your expectations. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Appellate Authority Karnataka You can contact us on [protected] from Monday to Saturday and National Holidays between 9.30 am to 6.30 pm or write to us at RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered complaint at Customer Care/ Touchpoint. ============================================================================ From : [protected]@gmail.com on[protected]:06:09 ============================================================================ Dear Sir / Madam From last three years i am using you Rs. 249 plan. In the month of October 2015. I visited on reliance web word they introduced RGSMARTPHONE299 and same descriptions again this plan is mention in your web site also. 1. Free Call 1000 Minutes 2. Local Call Charge on net/ off net Rs. 0.30 per minutes 3. All STD Call is Rs. 0.50 per minutes. 4. 1GB 3G data I got my mobile bill. As per bill all calls charge at 1 paisa per second and free minutes are 750. As detail given below. Relationship No.[protected] Bill Period :[protected] to[protected] Bill Date :05-Dec-15 Bill No. :[protected] Tariff Plan Name :RGSMARTPHONE299. Detail available on web sit and catalog available in Rword and with retailers for only fooling the customer. Making the fraud bills. If company like Reliece started the cheating with customer or unable to keeping control on his state labeled employee. Its really tuf to digest this type of cheap approach. Kind Regards, Abhimanyu Singh Cardia Life Care Private Limited, No.15, 2nd Cross, 3rd Block, Nagarabhavi 1st Stage, BANGALORE - 560 072. Mob:- [protected] The information contained in this electronic message (email) and any attachments to this email are intended for the exclusive use of the addressee(s) and access to this email by any one else is unauthorised. The email may contain proprietary, confidential or privileged information or information relating to Reliance Group. If you are not the intended recipient, please notify the sender by telephone, fax, or return email and delete this communication and any attachments thereto, immediately from your computer. Any dissemination, distribution, or copying of this communication and the attachments thereto (in whole or part), in any manner, is strictly prohibited and actionable at law. The recipient acknowledges that emails are susceptible to alteration and their integrity can not be guaranteed and that Company does not guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.