[Resolved]  Reliance Communications — Wrong billing from Reliance Communications for Broadband Connection which hasn't been renewed. Not they are sending SMS for Legal Action.

Address:

Ahmedabad, Gujarat

Wrong billing from Reliance Communications for Broadband Connection which hasn't been renewed. Not they are sending SMS for Legal Action. I had taken a Reliance Broadband DSL Cable Internet for my company under corporate plan. CAN No.[protected] Details of Connection are: Connection No. [protected] Problems we have faced : 1. When connection was sold to us it was clearly mentioned to vendor that we use multiple PC, as we are a software development firm. But still the connection was a single user connection, and this was not mentioned to us at the time of sales by Mr. Kailash (+91 [protected]). This came to our notice when the reliance engineer visited to install the connection. 2. Your sales vendor when contacted for this single user for false communication, replied that he will send a contact who will configure the connection on router and needs to be paid additional Rs.300 for this. Since, we had no option as we had paid 1 year advance connection non-refundable rental, we agreed to it, and got a wi-fi router configured. 3. Every day the Internet connection started to get deactivated, and we started getting errors like server not found. Speed has always been an issue for even single user. So, we started filing compalins, and everytime they promised an engineer would visit. The engineer for our local area Mr. Jaypal (Thaltej, Ahmedabad - +91 [protected]), never bothered to visit, and always called us to solve the problem on phone. The compalints without any solution got closed everytime, and every day we had to file a new complaint with same connectivity and speed issues. 3. So, we finally decided that we are not going to renew the connection, even though we recieved offers for discounts in yearly tariff and free internet for few months from Customer care of reliance. 4. So, then Reliance disconnected our connection, and on due date, without our consent renewed the plan for one more year, Bill No. :[protected], dated 27th June 2014, which clearly states that no previous dues from Archit Somani, C/o Strawberry is there. 5. The customer care And started calling for payments. We asked for discontinuation, so Reliance sent us a final bill with a charge of Rs. 577, Bill No. :[protected], dated 27th July 2014, with no mention of the details of what these charges are for. Neither Reliance have started the internet (so no services are being provided, nor have provided any justification). 6. When asked from Customer Care about the details of the charge levied, they say it is for Modem, and we haven't been provided any modem, as it is a DSL connection. Moreover, they cannot provide any reason for the charges levied. Pending Issue : Rs. 577 unfairly charged, without any justified reason. So, we request competent authorities of Reliance Communication to solve this issue, and discontinue our suspended connection untill 7th Sept 2014, or else we have to file a consumer complaint with TRAI and other competent authorities.