Reliance Communications — Wrong charges has been added in last bill when I decided to terminate reliance connection

Address:Pune, Maharashtra

This is another example of Reliance's worst support. Case History.I have reliance broadband netconnect+ connection with [protected] number.after several complaint reliance was not able to resolve connectivity so decided to close reliance connection. Please note that I was using 599/- 5 GB (unlimited) plan since I got this card from reliance.I requested reliance CC to close connection and paid JAN 15 Bill and was waiting for Pro-rate based bill for FEB 15. TO MY SURPRISE I GOT 1343.xx INR bill and now and in bill one entry is shown as 1201/- one time charges. I do not know which kind of these charges and when I asked the same on[protected] they said your connection is already terminated and only reliance communication store person can help me.and when I wrote to netconnect.[protected]@relianceada.com they bill is generated correctly ????? seriously ? did you really checked? IF YES then tell what is 1201/- one time charges and why it is added to my bill ? One side they say connection is already terminated and one side they calculated 1343/- bill for 7 days @pro-rate base for 599/- monthly plan ?? when monthly bill never exceeded 599+ tax how they have calculated 1343/- ?
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Reliance Communications customer support has been notified about the posted complaint.
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Dear Ram,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Here is my contact number

+91-[protected]


FYI: Customer Care just reply with standard copy paste templates. They are not even answering why 599/- Bill plan showing 1343 bill ?

They keep saying everything is calculated correctly. I think Human has to check my query instead of REBOTS.
no one contacted me yet... now reliance will add charges for not paying their overcharged bill and will send again new bill.. and they will keep sending bill... but not one going to check customers concern..
no one conacted or resolved this issue and another side reliance send me Legal notice for the same.
One side they never replied complaint I raised and inspite for many reminders.

And from another email ID they are sending me such emails.


Dear, RAMPRAKASH B DUDHANI Kindly refer to the Service Agreement
entered into between Reliance Communications Ltd. and yourself for the provision of Reliance service. In terms of the said agreement, you were required to make payments for the invoices raised for the said
service(s) from time to time on due dates as mentioned in the agreement. Invoices for every month have been sent to you.As on date, you are
required to pay for CAF No.[protected], a sum of Rs. 1344 /- as per agreement.. Hence, should you have any queries concerning this matter, please contact us on below mentioned contact Number.
We look forward to hearing from you to resolve this pending overdue amount at earliest.Regards, Mohammad AnsariContact : [protected]
and you know what...

they are not answering to this number

Mohammad Ansari Contact : [protected]
Dear Ram,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

Regards,
Reliance Communications
Thats the main issue

You (Reliance) does not know what really issue is.

You copy paste standard template reply. Without checking status of issue.

If you check status you will know that no one is working on it as error has been already corrected when I escalated it to Vice President of reliance.
Hi Ram,

I have faced the similar kind of issue. I requested for termination of service after I realised that they activated netconnect plans in pro3 device. They said they will not return the money I have paid them. I was okay with that as long as they don't ask me to pay more. but now I received bill with an extra amount of 1201. Please let me know how you are proceeding with this issue.

Regards,
Raja

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