[Resolved]  Reliance Communications — Wrong deduction of money, fraudulent practices by RCOM

Address:

Gurgaon, Haryana, 120017

I have raised a complaint against operator RCOM for wrong deduction of balance due to internet usage. Service request no. for the same is[protected].

On 14th Oct, I have already left with the internet balance of 1.94 mb in my account but operator has deducted around Rs60-70 balance from my account. When I contacted customer care helpline 198, customer care representative stated me that it was deducted due to excessive usage of internet. If I have already left with some data balance (1.94 mb) then how could it be an excessive use of internet. If I would have exceeded the internet usage, my data balance should have been gone to zero but that is not the case. Customer Care representative told me when you are left with the 5MB data, company start deducting the money from the main account balance, so basically they are fooling us out by giving less data on our purchased plan than the actual data they stated in their brochure.

On talking further with representative I asked how much excessive data I have used and he told me that 4mb excess data is used. As per the usage charges 4p/10kb is the charge rate. So if I calculate for this 4mb usage it would get around Rs16 charge but Rs60-70 is deducted from my account which is also not justfiable.
First of all there should not be any balance deducted from my account if I have already left with data balance.
Secondly even if the balance needs to be deducted due to excessive usage(beyond no data balance) it should not be more than Rs16.

Customer care took my complaint but they closed it after a day by not refunding the required money. Then I again called the reliance customer support and stated them that I am not happy with the resolution of my request and requested them to reopen the issue or raise a new one but the customer care representative "Shantanu Dhinda"(supervisor) did not want to listen to my problem at all and told me that they have no systems in place to reopen the issue or creating the new complaint request for the same issue which has already been closed. This is seriously pathetic and frustrating that even their customer care support simply refusing me to help by not doing of what they are paid for(i.e. to help us and take our complaints forward).
If they have no systems in place for a proper response to customer then their is no need of them as they are nothing but the pieces of wastes who are sitting in the call centers and doing nothing.

I request this forum to highlight this issue so that everyone knows how these big names like Reliance Communication play fraud with their customers to loot their hard earned money.

Sagar
[protected]