Reliance Communications — wrongly balance cut off

Address:

Burdwan, West Bengal

My balance of Rs13.5 was wrongly charged for internet uses inspite of having data balance at 19/3/15 at 9:49pm . I called the costomer care and ask for complaint, they accepted my complaint of Service no.[protected] and said that your problem will be solved in 6 hours . I called many times to customer care, they only say "your request is under process" but i never get my request solved. Today is 4 days from my request, and I am still waiting for my request to processed . Please I am still requesting to look fir my problem