Reliance Communications — wrongly debited

Address:Dindigul, Tamil Nadu

Sir' This is to inform u that I have recharged my number i.e [protected] with RS 16 for what's app for the period of 7 days . After recharging my number I got the message that facebook is activated for 7 days. After that I started using whatsApp . as usual I have checked my account balance I have seen my account had been debited by Rs 43 . So I called the customer care service to inform them that I have recharged for what's App then how Rs 43 is debited from my account ... the first complaint is that they received my call after 25 minutes .. a very bad service ..!! I called them thrice. two times they said that the amount will be refunded within 24 hours.. I waited but I didn't get back. third tym I called again n this time they said that that amount will not be refunded a because I have used GPRS from my cell . they gave lot of nonsense reasons that I m using gprs n all then said I have android phone.etc etc.. I have C503 cell ' nokia. I only used whatsapp n nothing else n in between whenever I used what'sapp my main balance was frequently debited throughout the day.. sir pls help me getting the amount i.e. Rs 43 back as well as those also which was deducted from my account during the day while using what's app. .. I'll be really obliged. Yours truly Vijay Bharat [protected]
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Reliance Communications customer support has been notified about the posted complaint.
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Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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