Reliance Digital — 48"sony led tv, faulty unit delivered

Address:

Gurgaon, Haryana, 122001

I am writing this mail with very big disappointment with Reliance Digital, I bought a 48” Sony LED TV on 6th January 2016 from Reliance Digital Ambiance Mall Store paid 76000/- Rs for that purchase which is huge sum for me, on 7th of produce is delivered & installed, but time of installation it shows all green patches appears on the screen & technician visited said he get this piece replaced, but after minutes these green dots are disappeared & i thought now its working fine may be this is a installation issue as technician told me HDMI cable is loose & its fixed now, i sign OK report & then start the nightmare, after few minutes green dots appear of whole screen & when i try to contact technician he is not picking up the call. After that i make call to sales executive at store who said if product is faulty on arrival they get it replaced, nothing happened for whole day then i contacted Manager at showroom Name Shashi kant At first he told me he is unaware of any such thing & then he said Pankaj told me & he got it replaced, but when nothing happened i make call again to Shashi kant of Gurgaon Ambiance mall sales manager & he refused to acknowledge that he said that they can change that unit as it delivered as faulty .he told me to contact at Sony service & they are not responsible. I feel cheated & disappointed with such behaviour of customer service manager for customer & now i am expecting a fast action on to this or i don’t have any option but to move consumer court for such harassment. your moment of happiness 06/01/2016 17:53:11 @ Reliance Retail Limited S-218, Ambiance Mall, Ambiance Island Delhi-Jaipur Highway, NH-8 Gurgaon-122002 (Haryana) Ph No:[protected]/4029099 Reliance Resq: +[protected]/46 Service Ph:[protected] CIN NO: U01100MH1999PLC120563 CASH MEMO -- Retail Invoice [protected][protected] your tech expert ID: 60197815 [protected][protected] your happiness basket [protected][protected] ItemName Qty Amt(Rs) DISCLAIMER: This is a computer generated Duplicate Invoice copy hence seal and signature not required. Any replacement, warranty, guarantee and product liability claim shall be honoured against original invoice only. Reliance Retail Limited may, at its sole discretion, relax or waive any of its conditions mentioned overleaf the original invoice. [protected][protected] SONY 48 48R562C 1EA 70900.00V5 SMS CPN C09008875m2j 1.97% -1396.73 EAN#:[protected] Delivery Location : DC Del. DateTime: 07/01/2016 10:00-22:00 LCD/PDP/RPTV DEMO 1EA 0.01V7 EAN#:[protected] EXT WTY 2 YEAR I 1EA 8686.00V7 EAN#:[protected] Del. DateTime: 07/01/2016 10:00-22:00 2-4 YEAR RCP 25 PER -2171.50 SONY SLIM 40"& AB 1EA 0.01V5 EAN#:[protected] Delivery Location : STORE Del. DateTime: 06/01/2016 10:00-22:00 SONY 32FHD WALMUNT -0.01 RESQ CARE PLAN BO 1EA 0.01V5 EAN#:[protected] PRODUCT SERIAL NO: 306396 BAJAJ#S PROCESSI 1EA 299.00V0 EAN#:[protected] BALANCE DUE 76316.79 Bajaj Finance 46332.00 FirstName:dilbag LastName:singh LoanRefNo:sf31278482 SchemeNo:30411 CR/DR[protected].79 Auth Code = 096926 Items Purchased = 6 TAX RECEIPT SUMMARY [protected][protected] Tax Taxable Tax Total Rate Amount Amount Amount [protected][protected] V7 14.50 5689.53 824.98 6514.51 V0 0.00 299.00 0.00 299.00 V5 13.13 61436.65 8066.63 69503.28 [protected][protected] TOTAL: 67425.18 8891.61 76316.79 DISCLAIMER: This is a computer generated Duplicate Invoice copy hence seal and signature not required. Any replacement, warranty, guarantee and product liability claim shall be honoured against original invoice only. Reliance Retail Limited may, at its sole discretion, relax or waive any of its conditions mentioned overleaf the original invoice. [protected][protected] THANKYOU C#18580000 Dt:060116 17:52:27 S#8875 Txn#14 R#012 [protected][protected] DIGITAL ASSIST YOUR HAPPINESS IS OUR PRIORITY:) If not happy, we will make it right. Call:[protected] Email:[protected]@ril.com [protected][protected] Tax rate of 14.5% is relating to Servic tax inclusive of Swachh Bharat Cess *Cheques are subject to realization and goods will be delivered only after the cheque realization. TIN (VAT)#: [protected] TIN (CST)#: [protected] Centralised SerTaxRegNo.AABCR1718EST002 Centralised SerTax Reg Add. 4GFBCA03 Reliance Retail Limited 4GFBCA03, Block-B, Bldg.-4, Reliance Corporate Park, C/o Relene Petrochemicals Ltd., Ghansoli, Thane - 400 701 "Principal place of registration" 7th Flr, palm court, 20/4, Sukhrali Chowk Opp. Sector-14.5, Gurgaon, Haryana-12200 All Disputes are subject to Mumbai Jurisdiction only. Manager's/Cashier's Signature _________ [protected]