[Resolved]  Reliance Digital — After sales service for water purifier

Address:

Kolkata, West Bengal, 700122

I raised a service request (call no. [protected]) for our Aquasure water purifier more than two weeks back. This product still under warranty and I even bought the extended warranty from Reliance Digital. I was regularly following up with the store and requesting them to send a service guy to check the product as it is not working. After every call, I used to get the same reply that the guy will appear by EOD and check your product. Unfortunately, that never happened and I got extremely frustrated with the response from the store. Finally, they told me that they have nothing more to do except forwarding the request to the service team. I raised my concern several times to customer support team by calling them and sending several email and what they did what just to raise another call request ([protected]) and assured me that they have escalated the matter. Since then 3 days have past but no one showed up. Whenever we are trying to contact the service guy, he is making excuses every day and now stopped receiving the call. The similar situation happened last time also when I raised a service request and I had to go to the store and literally had to beg for sending the service guy. This kind o[censored]nprofessional behavior is not at all expected from Reliance and I have no idea what to do with the product as it is not even 1 year old. I even tried to contact the aquasure guy, they were prompt to respond but told me that they cannot help as I have the contract with Reliance Digital.

Customer Name in record: Aloke Das
Customer Contact # in record: [protected]
City: Kolkata
Store Name: Digital Express Mini – Barrackpore
Store ID: 6769
Nature of Complaint: After Sales Service