[Resolved]  Reliance Digital — Big fraud with customer

Address:

Nagpur, Maharashtra, 440022

“a big fraud with customer”

A very very very disappointed customer of reliance digital, empress mall, nagpur

I am purchased a tv from reliance digital, empress mall, nagpur on sunday, 26.06.2016 at 14:21:07.
Tv model is lg 43uf770t at cost of rs 69000 /-
Invoice detail is as follows.

Date & time: 26/06/2016 14:21:07
Cin no: u01100mh1999plc120563
Agreement no. (bajaj finance ltd.): 4060cd24615989

Salesperson convinced me a lot. okay...
This tv is purchased on bajaj finance.
I surprised about that sales person because once i paid down payment after that immediately he forced me to bring this tv with myself to my home, he is not ready to give home delivery, (as i know every dealer providing such kind of facility and i hope you can also doing the same.) i asked that sales person forcefully to deliver at my home so he said it will be charge extra 400rs.
(i didn’t understand this logic at that time. this was the first thing that i am not expected from store like reliance digital.)
But i don’t agree to carry that tv, so he arranged the delivery of tv at home and delivered at same day.
But he doesn’t send the wall mounting kit for the tv. at the time of purchasing he committed me that the kit will be delivered with tv. okay ………………..

Second day, on monday, 27.06.16, the service engg/tech came to my home for installation but don’t carry the wall mount kit, he contacted the reliance store for the kit and the kit is delivered very fast but engg/tech leave my home before reaching the kit and committed me that he will definitely will come back and will install the tv same day, but he has not come that day. i am waiting for a long and waste a complete day.
Third day, tuesday, 28.06.16, another service engg came at 1:30 pm for installation, he fitted the tv on wall but tv doesn’t get start (it starts for 2 seconds).
He declared the tv is faulty and unofficially ask me from where it is delivered means from store or from warehouse/godown. i said it is from store, and then he replied that generally we are delivering the product from godown and not from the store, generally faulty products are stored there. (and for your kind information this tv was delivered from store.)

He reported the store that tv is faulty and leaves my home. before that i am asking the one technical question about tv that whether this tv is capable for to install the internet dongle, he said this model is not supporting to install the dongle.
And at the time of purchasing salesperson insists me that this model is capable for the same.

Conclusion is that the service engg has no knowledge of that product and not trained for the installation.


Then i contacted to store and requested to replace the tv immediately, but they don’t agree for immediate replacement. on the other hand one lady name vijeyata on phone replied me that it is a warranty issue and we are not responsible for the replacement please contact to lg company as warranty started from the date and time mention on the bill.
But, i forced to replace the tv from reliance digital store as the packed piece/product is faulty and it is your responsibility.
After forced a long for the replacement, after 2 hours they send a person from lg service station to inspect that tv, he also declare that tv is faulty and will not start and must be replaced.
Then at the evening i personally meet to mr. rajesh, store manager for this issue, he agreed that tv must be replaced tomorrow up to 2.00 pm but replacement will be confirmed at 11.00am. and promised me if tv replacement would not be possible for him then he will cancelled the bill and will refund the amount i paid. before that he confirmed about the stock, he said that one piece of same model is available there in reliance store.
Next day at 11.00 he called me and said that one available piece is also faulty and replacement is not possible and agrees to cancel the bill. okay …………………
(this is the confirmation that generally faulty products are stored there in reliance store.)
I agreed for cancellation of bill and refund of money that i was paid.
At night 8.45pm he sends the 2 employees from the store to my home to collect the tv. then that person refunds me amount in cash the down payment that i was paid but i ask about “loan cancellation letter” from “bajaj finance”.initially they avoid giving such kind of documents but later on they agree to give loan cancellation letter from bajaj finance ltd., but after few days later.
Then i am not agreed to take off/ carry out the tv from my home and not handover the tv to that person.
Waiting………………………………..
Waiting………………………………..
Waiting………………………………..
Waiting………………………………..
Waiting………………………………..
Waiting………………………………..
Waiting………………………………..
Waiting………………………………..
Finally, after long period of two weeks on saturday, 09.07.2016 at 8:00pm reliance store gives me a loan cancellation letter from bajaj finance ltd. and i handover that faulty tv as received condition.
In this entire issue just one person mr. rajesh, store manager, reliance digital talks to me politely and supports me,
But others are not.

Conclusion:
1. i think the complete team of reliance involved in this issue already knows that tv was faulty but they forcefully sale out.
2. this is a well planned already that someone customer will came for that model and sale it forcefully.
This is a big fraud with customer.
3. reliance digital is interested in selling product only and not in after sale service.

All the commitments they made at the time of purchase are absolutely false.
This is a very big fraud with customer. this is the worst type of selling and worst type of service.
This is a very very very bad experience with reliance digital, nagpur.


(don’t wish to say or write “thanks” also.)

Regards
Mangesh b. hedau
Trimurti nagar, nagpur
[protected] (mobile)