Reliance Digital — Complaint .

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir / Maam I am Devendar Singh Kharayat, resident of d 10 vivek vihar, sector 82 noida U P 201304.My reliance digital TV a/c no is[protected]. I was cheated ( lied) by one of your customer care executive about my reliance TV recharge & relocation . I hv changed my house from d 102 to d 10, v vihar sector 82 noida ie from 1st floor to ground floor of the same building and same society. My dish was shifted few meters left & and for this i was charged Rs 525 ( 350 + 175 ) . For which i protested . I did not even renew my cable as i hv decided that i will close my reliance connection . I hv on 7th june requested reliance to get shifted .It was finally done on 13th june a full week later & on 15th my services were discontinued as i was told to pay rs 837. I tried to contact reliance but could not get through the lines . Then on 21st i got phone call from reliance asking me about the recharging . For which i told this guy ajit kumar that i feel it unjustified to charge 350 for shifting & 175 to install. About which we keep arguing .He offered offered me few plans which i did not liked . I said i do not want the continue with reliance so pls cancel my connection.He said that he will hv to speak to his senior about it.He got the permission to wave off 175 rupees . I was told that i hv to first pay the full, amount rs 837 & the amount of 175 & 78( time taken fr restoration of my connection ) will be transfer bk to my account in 2 - 3 working days . Its now close to month now & i am still waiting . Now i hv stared getting messages to recharge my account. So i called up reliance & inquired . I was told that rs 175 will not be given bk & 78 request is being made .I recharge my account on 21 st june as told by your executive . It is valid for one month.Now these messages to recharge other wise connection will be cut. I just want to know why was i lied .It not some thing you expect from a company like reliance.That what i asked the senior people, they could not give me any answer .Pls check your records of 16th mid noon as to how many times did i called reliance. They would cut the line .Not once did reliance called to clear my doubts.( I hv the names of all the people i spoke to on 16th & today ) I want my money of rs 175 + 78 returned bk immediately & let my connection carry on till 21st july. I am extremely disappointed & sadden by this whole this & my belief in reliance has really shaken. Would await for your reply. Best Regds. Devendar.